Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1950 Reviews Write a Review

Claim Software

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Analyst Research

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

Filter By

2026 Emotional Footprint Champion

Latest Award, 2026

2026 Data Quadrant Champion

2026

1 Top Rated Capabilities

10 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Fair
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 80

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Content Management

Employee Directory

Workflow & Approvals

Networked Enterprise

Virtual Offices

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Komal P.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2026

good for keeping the team engaged

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

This is just a small example of how teams is much better for long haul projects than zoom, because the files and chat stay together. i don’t have to dig through my downloads folder trying to find a slide deck somebody shared two weeks ago. so it is way more of a library for our work rather than just a simple communication tool, so I really appreciate that.

What is your favorite aspect of this product?

i love the praise feature, where you can send a little badge to a colleague to say thanks. so cheesy but it really gives everyone a morale boost. the backgrounds are fun as well and even like the fact i can upload my own images of me lookin' like i'm in a fancy office. it is fast and i never notice any delay in my chats.

What do you dislike most about this product?

the user interface is somewhat gray and dull to look at all day. I wish they had more themes, or an option that would let me make it look slightly more modern and colorful.

What recommendations would you give to someone considering this product?

excellent recommendation for any office worker. it speeds up the day and it keeps all your important stuff on one easy place.

Pros

Reliable
Unique Features
Effective Service
Saves Time

Karanveer S.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2026

Very advanced, provides best collaboration tools

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The best feature of teams is, it provides the best integration with Microsoft 365, we can easily use outlook, onedrive, sharepoint all at one place. Also if you are enterprise company please use teams as it is provide up to mark performance.

What is your favorite aspect of this product?

The connectivity with other tools like outlook, excel, word etc also you have to onedrive, sharepoint for your file or document storage. You can work on all of these tools without leaving teams in real time only.

What do you dislike most about this product?

Due to lot of integration with other tools it is really heavy software. Please work on the performance optimization.

What recommendations would you give to someone considering this product?

I highly recommend to use this product to others, as it is enterprise level dedicated software and very helpful customer support

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Pavel K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2026

Good business soft to have a decent communication

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Easy to use and a lot of integrated features, besides there are no any decent alternatives

What is your favorite aspect of this product?

My favorite aspect is that it's working without bugs and errors, cause we use Microsoft Teams absolutely everywhere

What do you dislike most about this product?

The most problem is constant bugs and errors in integration with other systems, all other features usually work fine

What recommendations would you give to someone considering this product?

It is a good product for business and can be integrated almost anywhere in your systems

Pros

Inspires Innovation
Client's Interest First
Continually Improving Product
Saves Time

Cons

Vendor Friendly Policies
Less Friendly Negotiation
Inhibits Innovation

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Communicate and share information through real-time text messaging, browsable discussion forums with open threaded replies, and blogs to publish content

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Content Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Komal P.

good for keeping the team engaged

Likeliness to Recommend

Pros

Karanveer S.

Very advanced, provides best collaboration tools

Likeliness to Recommend

Pros

Pavel K.

Good business soft to have a decent communication

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Teams Comparisons

Zoho Connect

Microsoft Viva Engage

LumApps

Citrix Digital Workspace

Microsoft Viva Connections

Bitrix24

Feature Ratings

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Content Management

Employee Directory

Workflow & Approvals

Networked Enterprise

Virtual Offices

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support