What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 80

Collaboration

86

Calendars

85

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

81

Content Management

81

Employee Directory

81

Workflow & Approvals

81

Networked Enterprise

81

Virtual Offices

81

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Hatim B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

No more switching between different apps.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The one thing we liked about teams better than discord is that it felt very much professionally based. It is the best because it maintains my focus and motivation in achieving my career goals. Im not being distracted from normal servers or non-work related chats. It gives me a very clear dividing line between my personal life and professional duties.

What is your favorite aspect of this product?

The ‘together mode’ is one of my favourite features because it makes you feel like we are all sitting in a lecture hall together. It lightens up the meetings and makes it all feel a little bit more carefree, fun.” I also love the microsoft product high security and compliance. That chat translation is also really helpful for our international partners.

What do you dislike most about this product?

The app can lag if you pin many channels. I also find the ‘meet’ button a little too easy to click by accident. Its image-handling in the chat could use some improvement, when it comes to previewing them.

What recommendations would you give to someone considering this product?

This is a perfect suggestion where to have an isolated workspace with security and professionalism. It has you stay on message, and also keeps your communication productive.” It is a highly reliable tool and has kept our team connected through some very busy times.

Pros

  • Enables Productivity
  • Altruistic
  • Client's Interest First
  • Over Delivered

Diana M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Easy communication

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's very easy to use

What is your favorite aspect of this product?

It's free for short meetings

What recommendations would you give to someone considering this product?

It's support screen sharing and file sharing during meeting.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Anvesha B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

how I organize my projects on a day to day.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

teams is way easier than just the simple email threads one really can see how a project or task is progressing in real time. its the best because the integration for 'planner' is just so seamless. i can do some task assignment and get a pulse on who is doing what without leaving the chat. it makes project management feel very organic and less an additional burden.

What is your favorite aspect of this product?

i love being able to have my side bar with the apps validated. the shifts feature of it is also one way to keep track of our team schedule and know who is available for a call. Video quality is typically quite good and I very seldom have issues with dropped calls which is crucial for my client meetings.

What do you dislike most about this product?

it’s still a little annoying to deal with multiple accounts and involve a lot of logging in and out. tbh i think the emojis need a lil re-design too, they're looking kinda old. the pasted text doesn’t always turn up properly formatted in the chat.

What recommendations would you give to someone considering this product?

id recommend this for any project manager who wants to have an overview of the team without ever having to micromanage. it gives very easily a current state of the project at any time. it is a great way to ensure that everyone stays accountable and keeps things moving forward.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Caring

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