What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

84

Calendars

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

81

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Vendor Support

78

Ease of Customization

78

Microsoft Teams Reviews

Sudarshan D.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

My Go-To Tool for Team Communication

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It bridges the gap between formal meetings and casual team chats better than anyone else which makes it different from other similar products.

What is your favorite aspect of this product?

My favorite aspect of this product its organized and clutter-free interface keeps my work conversations and files neatly in one place.

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Go for it if you want a single and reliable tool for chats and meetings for both formal and informal situations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sourabh B.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Microsoft is always the best in terms of product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Easy to administer and use the product. Very efficient and give alot of options in terms on integration with other tools

What is your favorite aspect of this product?

Screensharing, instant messaging, app integration etc etc

What do you dislike most about this product?

Don't have anything to dislike

What recommendations would you give to someone considering this product?

It might cost little extra than other solution but very efficient for the employees

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Orlando Nahuel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Excellent service

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Its integration with Office 365 is its killer feature: editing documents live during calls saves hours per week. Compared to Zoom or Slack, its permissions management is more granular (e.g., you can restrict channel access by department). However, it consumes more RAM than its competitors... on older laptops like those used by our tech support team, that's a problem

What is your favorite aspect of this product?

Instant syncing between devices. I can start a meeting on my phone when I get out of the taxi and resume it on my desktop without losing quality. Persistent chat is also golden: I found an eight-month-old message with a fix for a SharePoint bug. Be careful with storage, though: in 2023, we had to purge old files because it saturated the corporate OneDrive

What do you dislike most about this product?

Notification management is chaotic. Even though you set "mention only," you sometimes miss critical alerts because they get buried among trivial messages. The web version also lags behind the desktop app (e.g., it doesn't support custom emojis until 5 minutes later). Our trading team almost lost a deal because of this

What recommendations would you give to someone considering this product?

If you already use Office 365, it's unbeatable. But negotiate the E3/E5 license: the basic version limits key features like retention policies. For remote teams, learn how to use shortcuts (Ctrl+Shift+M to mute is a lifesaver). And keep an eye on your bandwidth: in our Bogotá office, we prioritize QoS to avoid outages during peak hours

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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