What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
8% Neutral
89% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

88

File Sharing Collaboration

85

Mobile App

84

Calendars

83

Networked Enterprise

82

Employee Directory

82

Employee Engagement

82

Task Management

82

Document Management

81

App Delivery and Access

81

Interactive Organizational Chart

81

Vendor Capability Ratings

Average 81

Ease of IT Administration

90

Quality of Features

89

Business Value Created

88

Ease of Implementation

88

Breadth of Features

86

Ease of Customization

85

Availability and Quality of Training

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Vendor Support

82

Microsoft Teams Reviews

Neelam V.

  • Role: C-Level
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Intuitive interface, but could use more advanced

Likeliness to Recommend

10 / 10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams distinguishes itself from other collaboration and communication platforms through several key differentiators: Deep Integration with Microsoft 365: Teams is seamlessly integrated with Microsoft 365 (formerly Office 365), providing direct access to widely used applications like Word, Excel, PowerPoint, and OneNote within the Teams interface. This integration enhances productivity by allowing users to collaborate on documents without leaving the Teams environment. Comprehensive Communication Features: Teams offers a robust set of communication tools, including chat, video meetings, and voice calls, all within a single applicat

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its deep integration with Microsoft 365. This feature streamlines workflows by allowing users to collaborate on documents, spreadsheets, and presentations in real-time without needing to switch between different apps. The convenience of having these tools readily accessible within one platform can significantly boost productivity and collaboration efficiency, making it easier for teams to stay connected and work together effectively, regardless of their physical location.

What do you dislike most about this product?

One aspect of Microsoft Teams that some users find challenging is its complexity and sometimes overwhelming interface. With its extensive functionality comes a steep learning curve for new users. Navigating through numerous features, settings, and integrations can be daunting, making it difficult for some to quickly find what they need or optimize their use of the platform for their specific workflows. This complexity can lead to underutilization of potentially valuable features or frustration among users who prefer a more streamlined, intuitive user experience.

What recommendations would you give to someone considering this product?

Start with Training: Given the complexity and the rich feature set of Microsoft Teams, investing time in training and tutorials at the outset can greatly enhance your understanding and utilization of the platform. Microsoft offers a variety of resources, from online guides to video tutorials. Plan Your Implementation: Before rolling out Teams across your organization, plan your implementation strategy. Consider how Teams fits into your existing workflows and how it can replace or integrate with current tools. Setting up Teams channels, deciding on naming conventions, and understanding privacy settings are crucial steps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

SAJAN K.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

9 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sonal S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic Product for Collaboration

Likeliness to Recommend

10 / 10

What is your favorite aspect of this product?

Features and Collaborative mechanisms

What do you dislike most about this product?

Sometimes it hangs a lot specially in virtual environment

What recommendations would you give to someone considering this product?

Go for it, its a wonderful product for collaboration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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