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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1950 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2026 Emotional Footprint Champion

Latest Award, 2026

2026 Data Quadrant Champion

2026

1 Top Rated Capabilities

10 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Fair
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 80

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Content Management

Employee Directory

Workflow & Approvals

Networked Enterprise

Virtual Offices

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Priyanka S.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2026

Collaboration That Fits Modern Workplace

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The key strength of this platform is its ability to function as a true enterprise communication backbone rather than just collaboration app. Another often overlooked advantage is its automation and extensibility through the Microsoft ecosystem and third party integration. From a financial standpoint teams also benefits from bundling economics within Microsoft 365 licences .

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its ability to bring communication and day to day work into a single , connected workspace. Instead of switching between email , file storage , chat apps , and meeting tools , everything sits in one place. From a financial analyst perspective what stands out is the productivity gain from ecosystem consolidation.

What do you dislike most about this product?

What I dislike most about this platform is that it can feel bloated and overwhelming compared to more focused collaboration tools. Another common issue is performance inconsistency , especially when handling large teams , heavy file sharing our multiple active channels. There is also a productivity trade off from feature overload.

What recommendations would you give to someone considering this product?

If someone is considering Microsoft Teams my main recommendation would be to first evaluate how deeply they already use the Microsoft 365 ecosystem. However , if you are a smaller team or primarily looking for a lightweight communication tools , i would suggest being cautious. From a financial analyst perspective i would also recommend factoring in the hidden efficiency gains of consolidation versus the learning curve cost.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Kennith A.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2026

Not a fan at first but really starting to like!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Seamless integration into other Microsoft products.

What is your favorite aspect of this product?

I'm a pretty big fan of the video calling and mobile app. I also love that Apple Carplay works with Teams.

What do you dislike most about this product?

Glitchy at times. I seem to have issues with Teams using my external speakers at times.

What recommendations would you give to someone considering this product?

Its pretty good and a safe option. If you company needs better MS integration and higher security, this is a great option.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Wastes Time

Rosanna S.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2026

Easy to use and easy to share

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is easy to use and easy to screen share or share documents

What is your favorite aspect of this product?

I love the way ease of instant messaging and being able to share the screen easily

What do you dislike most about this product?

I think the group folders are confusing and hard to get to

What recommendations would you give to someone considering this product?

Try it out and see how easy it is to use daily and share documents or links

Pros

Reliable
Enables Productivity
Generous Negotitation
Transparent

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2026 Emotional Footprint Champion

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Communicate and share information through real-time text messaging, browsable discussion forums with open threaded replies, and blogs to publish content

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Content Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Priyanka S.

Collaboration That Fits Modern Workplace

Likeliness to Recommend

Pros

Kennith A.

Not a fan at first but really starting to like!

Likeliness to Recommend

Pros

Cons

Rosanna S.

Easy to use and easy to share

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Content Management

Employee Directory

Workflow & Approvals

Networked Enterprise

Virtual Offices

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support