What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 80

Collaboration

86

Calendars

85

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

81

Content Management

81

Employee Directory

81

Workflow & Approvals

81

Networked Enterprise

81

Virtual Offices

81

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Evan S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

More user-friendly, better integrations

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams integrates with our other softwares (Outlook, ServiceNow, Sharepoint, Copilot) better than Slack. I much prefer using Teams, as the data is integrated.

What is your favorite aspect of this product?

I like that my calendar is synced between Outlook and Teams. It makes for a more integrated work day.

What do you dislike most about this product?

I wish the Teams vs. Chats were more integrated. I use chats 99% of the time. For the Teams (groups) in the product, I frequently miss communications because they live elsewhere .

What recommendations would you give to someone considering this product?

Don't straddle the line by using 2 or more instant messaging apps. Get your department to fully adopt Teams as the messaging app. You won't regret it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dheeraj K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2026

Streamlined communication and teamwork

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is an outstanding communication platform due to its ability to integrate all the important components of communication into one application. The deep integration of the software with other Microsoft 365 applications including Outlook, OneDrive, and SharePoint provides users with an opportunity to communicate and collaborate without leaving the platform.

What is your favorite aspect of this product?

What I like best about Microsoft Teams is the consolidation of all the chat, meeting, file exchange and collaboration functionalities into one application. The seamless integration with other applications within Microsoft 365 makes it very convenient to connect with peers, coordinate on projects and collaborate on documents.

What do you dislike most about this product?

The primary disadvantage is the fact that the management of many chats, channels, and notifications becomes difficult at times. Moreover, the desktop version of the application uses up a lot of system resources in some cases when other applications are being used.

What recommendations would you give to someone considering this product?

I would suggest that Microsoft Teams be used by those who want one system for communicating and collaborating. Microsoft Teams would be especially beneficial for people already using Microsoft 365. People new to the system must make sure that they set up their channels and notifications correctly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mahima P.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Great Platform for Team Collaboration

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams helps solve communication and coordination issues by bringing chats, meetings, calls, and shared files together. It saves time and keeps everyone on the same page.

What is your favorite aspect of this product?

I’ve been using Microsoft Teams regularly for meetings and team discussions, and it has made communication much easier. The audio and video quality are usually good, file sharing is simple, and everything stays organized in one place.

What do you dislike most about this product?

Sometimes the app can feel a little slow when many chats and files are open at the same time, but it doesn't happen often.

What recommendations would you give to someone considering this product?

I would definitely recommend Microsoft Teams to anyone looking for a reliable and professional collaboration tool for work, remote teams, or online meetings. It's easy to use and helps improve productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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