What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 80

Collaboration

86

Calendars

85

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

81

Content Management

81

Employee Directory

81

Workflow & Approvals

81

Networked Enterprise

81

Virtual Offices

81

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Matt D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

Hub for Team Communication.

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

It keeps all of my passwords, Excel, Outlook all open in one place. As marketing people, we need a lot of Excel and other tools to access so this proves to be very useful. We have a separate channel for each client in our agency. But the problem is that sometimes I forget which channel is for whom. It takes time to learn.

What is your favorite aspect of this product?

What I like most is its calendar and meeting scheduling feature. I open my Outlook first thing in the morning and the meetings there automatically appear in Teams. There are a lot of meetings in my day to day use that I have to cater for. Another great thing about this tools is its screen sharing where we easily and remotely share screens with each other.

What do you dislike most about this product?

I mostly get fed up with its notifications system. When I am working in a channel, I keep getting twenty messages from other channels. I do mute everyone but it also makes me miss the important messages as well. The sound is intermittent, the picture freezes. I have seen this problem less in Zoom. Microsoft Teams also does seems to consume a lot of data.

What recommendations would you give to someone considering this product?

The tip is to set the notifications at the beginning. I didn't do it, so now the phone rings every five minutes. My mind gets tired by evening. Keep only the important channels on, turn everything else off. This is my experience using which you can save yourself a little.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Pranav S.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Powerful but overcomplicated.

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

The Microsoft 365 integration is the real differentiator. Being able to pull up a Word doc, edit it with someone live, and have the changes sync without leaving the call is genuinely useful. SharePoint, Outlook, and Teams all talk to each other in a way that Google's ecosystem doesn't quite match and Zoom doesn't attempt. If your org is already on Microsoft, Teams makes that investment go further.

What is your favorite aspect of this product?

Co-authoring documents during a call. I can share a deck, someone edits a slide while we're talking, and both versions don't conflict. It sounds basic but getting that to work smoothly across an organization is hard, and Teams handles it well. That single workflow has replaced a lot of back-and-forth email for my team.

What do you dislike most about this product?

The app is heavy and the interface punishes you for it. It's slow to load, slow to search, and slow to switch between teams. The navigation logic also feels like it was designed by committee things are where you wouldn't expect them, and that doesn't improve much with updates. New users consistently need hand-holding just to find basic settings.

What recommendations would you give to someone considering this product?

Only commit if you're already deep in the Microsoft ecosystem. If your org runs on 365, Teams is worth it despite the rough edges. If you're not, the integration benefits disappear and you're left with a bloated video tool that Zoom or Meet does more cleanly. Don't adopt it for the features alone.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Fair

Priya G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Excellent for automated workflows

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

I love how well teams works with power automate. i have a "flow" where each time a client completes a form on our website i get a notification on my sales channel. it's better than other apps because the automation is integrated and doesn't require any ugly third party apps. it saves me hours a week of manually entering data.

What is your favorite aspect of this product?

I just love the "slash commands" it’s so much faster to just type "/busy" or "/find" for someone without having to use the mouse. it's a great feature that makes the app much "hipper". the reactions also are way cooler to use any emoji.

What do you dislike most about this product?

The linux version of teams is pretty terrible. it has limited features and doesn't feel like a "real" version of teams.

What recommendations would you give to someone considering this product?

If you're all about automating team tasks its the best tool out there.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Saves Time
  • Fair

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