Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

8.6 /10
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Microsoft Dynamics 365 Sales Enterprise
8.6 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Analytics and Reporting

83

Account and Contact Management

83

Collaboration

83

Lead Management

83

Sales Management

83

Customer Service Management

81

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Ease of Implementation

81

Business Value Created

81

Quality of Features

81

Breadth of Features

80

Ease of Customization

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Ease of IT Administration

79

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

  • Role: C-Level
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Solid product that has reached good adoption rates

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Manmohit S.

  • Role: Finance
  • Industry: Banking
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2024

Great help for new entrepreneurs

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Best in class service

What is your favorite aspect of this product?

Prompt response from the support team

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Definitely go for it

Pros

  • Helps Innovate
  • Respectful
  • Friendly Negotiation
  • Continually Improving Product

Robin M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

"Optimizes workflows effectively and seamlessly"

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Seamless Integration with Microsoft Ecosystem: Dynamics 365 Sales Enterprise integrates seamlessly with other Microsoft products like Office 365, Teams, and Azure and Provide cohesive user experience. Power Platform Integration: Integration with the Microsoft Power Platform (Power BI, Power Automate, Power Apps) enables users to create custom applications, automate workflows, and gain deeper insights through advanced analytics.

What is your favorite aspect of this product?

Customization and Flexibility: The platform offers extensive customization options, allowing businesses to tailor the system to their specific needs through custom workflows, dashboards, and integrations. Reliability: As part of the Microsoft cloud, Dynamics 365 Sales Enterprise offers high reliability, and security, making it suitable for businesses of all sizes. Regular Updates and Innovations: Microsoft consistently updates Dynamics 365 with new features and improvements, ensuring that users have access to the latest technologies and enhancements.

What do you dislike most about this product?

High Cost: The pricing can be quite high, especially for small to medium-sized businesses, and some advanced features may require additional licensing fees. Performance Issues: While using the system can be slow or unresponsive at times, especially when dealing with large volumes of data or complex processes.

What recommendations would you give to someone considering this product?

Stay Updated: Keep up with the latest updates and new features released by Microsoft. Regularly updating the system ensures you benefit from the latest enhancements and security improvements. Utilize AI and Automation Features: Take full advantage of the AI-driven insights and automation features to streamline your sales processes, improve decision-making, and enhance productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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