Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.6 /10
CX Score
8.9 /10
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Microsoft Dynamics 365 Sales Enterprise
8.6 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

3% Negative
4% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Collaboration

83

Analytics and Reporting

83

Account and Contact Management

83

Lead Management

83

Sales Management

82

Customer Service Management

82

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 80

Business Value Created

82

Ease of Implementation

81

Quality of Features

81

Breadth of Features

80

Ease of Customization

80

Ease of Data Integration

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Availability and Quality of Training

78

Vendor Support

77

Microsoft Dynamics 365 Sales Enterprise Reviews

Rodgers S.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

The product is user friendly and easy to implement

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Compatible with all the windows programs

What is your favorite aspect of this product?

Can generate different reports and customization

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

The product is superb and can work with any other windows programs

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Abdul S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Best CRM tool in the market, just go for it

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

D365 is a user-friendly CRM, which has better features than the competitors available in the market.

What is your favorite aspect of this product?

I love the copilot feature in the Dynamics 365

What do you dislike most about this product?

Sometimes the CRM works slow

What recommendations would you give to someone considering this product?

Good product with best features in the affordable cost

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Katia B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Really goo product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

easy of use

What is your favorite aspect of this product?

UX and clear overview

What do you dislike most about this product?

nothing to add

What recommendations would you give to someone considering this product?

have all data inside the same software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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