Microsoft

Microsoft Dynamics

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

7.3

Composite Score

Composite
Score

+59

Emotional Footprint

Emotional
Footprint

75%

Likeliness to Recommend

Likeliness
to Recommend

6/10 in Customer Relationship Management

Response
Distribution
123Reviews
Category Features
  • Lead Management
  • |
  • Account and Contact Management
  • |
  • Analytics and Reporting
  • |
  • Customer Service Management
  • |
  • Sales Management
  • |
  • Mobile
  • |
  • Telephony and Call Center Management
  • |
  • Activity and Workflow Management
  • |
  • Marketing Management
  • |
  • Collaboration
  • |
  • Quote, Contract, and Proposal

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
Buy Report / $999

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
7/10

Information Technology

Great product, however older version support is lacking

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 2
  • Business Value Created
  • 3
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • 2
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 2
  • Analytics and Reporting
  • 2
  • Collaboration
  • 2
  • Customer Service Management
  • 3
  • Lead Management
  • 2
  • Marketing Management
  • 2
  • Mobile
  • -
  • Quote, Contract, and Proposal
  • 3
  • Sales Management
  • 2
  • Telephony and Call Center Management
Neutral
8/10

Information Technology

Hit and Miss, some customers love CRM and it has been implemented well with some projects, but it other cases was useless

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 2
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • -
  • Vendor Support

Product Feature Satisfaction

  • -
  • Account and Contact Management
  • -
  • Activity and Workflow Management
  • 3
  • Analytics and Reporting
  • 3
  • Collaboration
  • 2
  • Customer Service Management
  • -
  • Lead Management
  • -
  • Marketing Management
  • -
  • Mobile
  • -
  • Quote, Contract, and Proposal
  • 3
  • Sales Management
  • -
  • Telephony and Call Center Management
Neutral
8/10

Information Technology

So easy to customize!

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 3
  • Business Value Created
  • 4
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 4
  • Analytics and Reporting
  • 3
  • Collaboration
  • 4
  • Customer Service Management
  • 4
  • Lead Management
  • 3
  • Marketing Management
  • -
  • Mobile
  • 3
  • Quote, Contract, and Proposal
  • 4
  • Sales Management
  • -
  • Telephony and Call Center Management