What is ManyChat?
Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ManyChat?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Recommended Best Action
Opportunity Pipeline Tracking
Marketing Asset Management
Customer Journey Modelling
Mobile Marketing Management
Marketing Analytics
Social Media Marketing Management
Marketing Project Management
Email Marketing Automation
Vendor Capability Ratings
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Also Featured in...
ManyChat Reviews
Ragini j.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Sep 2021
Very useable product
Likeliness to Recommend
What differentiates ManyChat from other similar products?
Uniqueness of service
What is your favorite aspect of this product?
Simplicity of operation
What do you dislike most about this product?
Overloading
What recommendations would you give to someone considering this product?
It grows on you
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Adrian U.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Sep 2021
easy to learn and use. predictable cost
Likeliness to Recommend
What differentiates ManyChat from other similar products?
stability of each instrument
What is your favorite aspect of this product?
workflow design
What do you dislike most about this product?
the support
What recommendations would you give to someone considering this product?
more involvement in the customer care area on the public group
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shiyanbola K.
- Role: Information Technology
- Industry: Communications
- Involvement: Initial Implementation
Submitted Sep 2021
It’s a great app and a really effective one
Likeliness to Recommend
What differentiates ManyChat from other similar products?
The provision of unlimited chatbot
What is your favorite aspect of this product?
Sharing my chatbot template with others
What do you dislike most about this product?
Not enough integration
What recommendations would you give to someone considering this product?
It is a great one and easy to use
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Fair
Cons
- Less Transparent