What is ManyChat?
Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ManyChat?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Recommended Best Action
Opportunity Pipeline Tracking
Marketing Asset Management
Customer Journey Modelling
Mobile Marketing Management
Marketing Analytics
Social Media Marketing Management
Marketing Project Management
Email Marketing Automation
Vendor Capability Ratings
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Ease of Data Integration
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ManyChat Reviews
Ritwik J.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Manychat review by Chatbot Developer
Likeliness to Recommend
What differentiates ManyChat from other similar products?
It's easy to use and a full-proof platform with almost no bugs at all. Also, the community support is very good.
What is your favorite aspect of this product?
My favorite aspect is the no-code flow builder of Manychat.
What do you dislike most about this product?
The lacking deployment channels.
What recommendations would you give to someone considering this product?
If you are looking for a chatbot platform for only Facebook Messenger, Manychat can be a good fit.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Anna Andrea M.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
User friendly and reasonable pricing!
Likeliness to Recommend
What differentiates ManyChat from other similar products?
The workflow is so much better visually, the pricing too is better. Also they are a Facebook Partner so they know what's happening and get everything faster than other tools.
What is your favorite aspect of this product?
The workflow! I love the bubbles and all the visuals.
What do you dislike most about this product?
The Live chat
What recommendations would you give to someone considering this product?
Upgrade to Pro so you get all features and make sure you go through their free training first before playing with it. Read the terms of Facebook too to make sure that you are in compliance with them. If not it will get you blocked. If you are in EU check the restrictions also if you have an audience in the EU or the other 4 countries with restrictions because of GDPR law.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joao J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2021
Easy to use, especially for non-techie people.
Likeliness to Recommend
What differentiates ManyChat from other similar products?
Very intuitive User Experience, very easy to understand. Video tutorials are also very helpful. Features even for the free version is so packed already, I recommend this to any business owner.
What is your favorite aspect of this product?
Very visual yet powerful and easy to use.
What do you dislike most about this product?
To be honest, I have yet to find something I do not like about this product.
What recommendations would you give to someone considering this product?
Give the free version a try, it will certainly convince you to use it. Features are amazing and non-IT people like me will be able to use it for my business. No more hassle with tracking leads, marketing products, or replying repetitive questions from customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing