What is ManyChat?
Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ManyChat?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Recommended Best Action
Opportunity Pipeline Tracking
Marketing Asset Management
Customer Journey Modelling
Mobile Marketing Management
Marketing Analytics
Social Media Marketing Management
Marketing Project Management
Email Marketing Automation
Vendor Capability Ratings
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Ease of Data Integration
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ManyChat Reviews
Bohdan D.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2021
Easy to use.
Likeliness to Recommend
What differentiates ManyChat from other similar products?
Smooth work of visual flow builder.
What is your favorite aspect of this product?
Customization of users, visual flow builder.
What do you dislike most about this product?
No integration with Telegram and Ukrainian payment systems.
What recommendations would you give to someone considering this product?
Go ahead & try before buy!;)
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jocelin C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Great way to have an omnichannel presence
Likeliness to Recommend
What differentiates ManyChat from other similar products?
How easy it is to create a chatbot. YOu have SMS, email, and IG automation. support is amazing.
What is your favorite aspect of this product?
The flow builder.
What do you dislike most about this product?
nothing really. It's FB ever-changing rules that I don't like
What recommendations would you give to someone considering this product?
Get this product is you're serious about messenger marketing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Moses T.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2021
Good product but steep learning curve.
Likeliness to Recommend
What differentiates ManyChat from other similar products?
It is linked and highly recommended by Facebook which is why we made the decision
What is your favorite aspect of this product?
It is very versatile in nature and have alot of use case.
What do you dislike most about this product?
It had a steep learning curve for implementation
What recommendations would you give to someone considering this product?
The cost is very reasonable however there is a learning curve to it (hence it adds up employee or external vendor cost)
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Caring
Cons
- Vendor's Interest First
- Under Delivered