What is ManyChat?
Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceManyChat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ManyChat.
93 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ManyChat?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Recommended Best Action
Opportunity Pipeline Tracking
Marketing Asset Management
Customer Journey Modelling
Mobile Marketing Management
Marketing Analytics
Social Media Marketing Management
Marketing Project Management
Email Marketing Automation
Vendor Capability Ratings
Quality of Features
Vendor Support
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Also Featured in...
ManyChat Reviews
Abiola O.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Very good and user friendly
Likeliness to Recommend
What differentiates ManyChat from other similar products?
User friendly
What is your favorite aspect of this product?
Very straightforward
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
Go all in.
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service
Brenda G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fantastic product!
Likeliness to Recommend
What differentiates ManyChat from other similar products?
Many options, great for any business
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Price. Can be expensive.
What recommendations would you give to someone considering this product?
Learn how to use it.
Pros
- Continually Improving Product
- Unique Features
- Performance Enhancing
- Trustworthy
Camilo H.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Aug 2021
Great Customer Communication Software
Likeliness to Recommend
What differentiates ManyChat from other similar products?
Is the only Chatbot platform i ever used and really like it! It´s integration are goods
What is your favorite aspect of this product?
How it helps to create a fluid conversation with any possible lead that land on my website or talk in Social Media
What do you dislike most about this product?
Having a great bread of features it´s really difficult to know all of them intuitive when you start the software
What recommendations would you give to someone considering this product?
To learn how to do a good workflow communication, because this software can be very useful if you know how to really set up a chat bot
Pros
- Enables Productivity
- Unique Features
- Includes Product Enhancements
- Helps Innovate