What is Mailchimp?
Everyone starts small. But with the right resources, you can execute big plans. MailChimp’s features are powerful enough for Fortune 500 companies at a price point that works for anyone. You know your business. We’ll help you grow it.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Email Delivery
Campaign Management
Basic Reporting and Analytics
Email Templates
Segmentation
Mobile Optimized
Contact Database
Auto-Responders
SPAM Compliance
A/B Testing
Surveys and Polling
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Quality of Features
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
Mailchimp Reviews
Mark M.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2021
Easy, but now emails are not getting delivered
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
They have expanded to include website creation and domain hosting. Trying to be the one-stop shop for all things related to direct email marketing.
What is your favorite aspect of this product?
Easy to use and manage contacts and campaigns.
What do you dislike most about this product?
Not sure how to integrate the new features into our campaigns. e.g. I have no idea how to use automations. Would be helpful to have more on demand classes for learning how to use these features. My price increased up $20 per month when our audience reached 10k. Now it is back to 9.2k and we're still being charged the higher amount.
What recommendations would you give to someone considering this product?
MailChimp is a good value for companies with smaller lists (<5,000). It becomes costly as you add more names.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Cons
- Leverages Incumbent Status
- Slower Product Innovation
- Less Performance Enhancing
Deepanshu C.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Mailchimp Review
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
The thing that makes Mailchimp different from other similar products in the market is its usability. It is very easy to use and learn. It also gives a free tier so small businesses and freelancers can use this to get a boost. You can choose from a set of templates which makes implementation much easier.
What is your favorite aspect of this product?
My favorite aspect of this product is the price point. And the availability of templates.
What do you dislike most about this product?
The only thing that I dislike is that many mail services have flagged Mailchimp so mails end up going in the spam folder. But this is not the case with every mail service.
What recommendations would you give to someone considering this product?
Yes, I would definitely recommend this to everyone considering it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sanjay K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Initial Implementation
Submitted Jan 2021
Efficient for business marketing.
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
The interface is really simple and with all the functions for users to work comfortably.
What is your favorite aspect of this product?
Designing marketing campaigns with such a high level of professionalism
What do you dislike most about this product?
Mailchimp lacks the function that allows people to make a thorough analysis of whether the mail marketing campaign is succeeding or not.
What recommendations would you give to someone considering this product?
I recommend it because it has different packages of its service that are ideal for different marketing needs, mailchimp is synonymous with guarantee and quality.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
