What is KACE Systems Management Appliance?
Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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66 Likeliness to Recommend
2
Since last award
59 Plan to Renew
3
Since last award
57 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+54 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KACE Systems Management Appliance?
Pros
- Respectful
- Acts with Integrity
- Trustworthy
- Transparent
Cons
- Commodity Features
- Less Inspiring
- Charges for Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Software Usage Metering
Software Recognition Library
Decentralized Management
End to End Lifecycle Management
Integrated Discovery
Advanced License Management
Cloud License Management
Analytics and Reporting
Data Import Export and Aggregation
Financial Analysis
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
KACE Systems Management Appliance Reviews
Aaron M.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Lots of features, but fails to execute
Likeliness to Recommend
What differentiates KACE Systems Management Appliance from other similar products?
Kace is your typical all in one solution where they really do have something for every piece of IT Systems Management. They pride themselves on being that end all system for IT support.
What is your favorite aspect of this product?
Their document library and user base to help create scripts and figure out how to fix a random bug is far superior to most products out there today.
What do you dislike most about this product?
The ability to create reports is non existent. They have some built in reports, but you will be spending hours if not weeks creating custom scripts which are the backend to the reports and even then it's not user friendly at all. You will never present these reports to any IT leadership board. Likewise the agents are extremley buggy and disconnect all the time from computers. One day they work and the next they are offline for weeks and require a reinstall for no reason.
What recommendations would you give to someone considering this product?
If the price is right and the company size is below 250 users this could be the right product for you. As you start to grow it requires more and more hands on implimentation even after the initial rollout and you will be needing to have a Kace only IT staff member full time to fix the issues and support requests you run into.
Pros
- Acts with Integrity
- Unique Features
- Efficient Service
- Respectful
Cons
- Slower Product Innovation
- Less Effective Service
- Inhibits Innovation
Adrian L.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Easy deployment
Likeliness to Recommend
What differentiates KACE Systems Management Appliance from other similar products?
The security of the appliance, being a FreeBSD OS, reduces the possibility of suffering an attack. It does not depend on active directory. light agent.
What is your favorite aspect of this product?
It is very fast to implement
What do you dislike most about this product?
Does not have real-time monitoring
What recommendations would you give to someone considering this product?
It is a virtual appliance and can work on-premise or SaaS
Pros
- Effective Service
- Saves Time
- Helps Innovate
- Continually Improving Product
Cons
- Commodity Features
Derek A.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Feb 2023
Easy to use, deploy. Simple and effective
Likeliness to Recommend
What differentiates KACE Systems Management Appliance from other similar products?
Simplicity, much simpler and far cheaper than SCCM for example. Obviously not as feature rich but configuration was significantly easier
What is your favorite aspect of this product?
Simplicity, Configuration and packaging of applications was simple. Great, flexible reporting
What do you dislike most about this product?
Colour scheme of the interface
What recommendations would you give to someone considering this product?
Really analyse what you need the product to do. It has a lot of features but it is not as flexible as more expensive products on the market
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service