Atlassian

Jira

8.9 /10

501 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Add Attachments

Task Prioritization

Task Categorization

Notifications

Task Reporting

Add Notes

Shared Task List

Dependencies

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Nishant J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Great Product Management collaboration tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unique Product Management capabilities along with ease of use makes Jira a leader in its capabilities

What is your favorite aspect of this product?

Task Tracking, reporting, Automation features are some of its great aspects for any Organization.

What do you dislike most about this product?

Workflow management, Dependencies tracking, Customization features are very minimal

What recommendations would you give to someone considering this product?

Improve customization features, analytical reporting and workflow management

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gautami S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Jira: Most popular & beneficial tool in market!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira has a wide range of services. No other products in the market provide such concise, long list of services. Everything from Task management to sprint planning is handled well in Jira.

What is your favorite aspect of this product?

My favourite aspect has to be the intuitive nature of Jira. When I click on any of the new options to check out the functionality of the feature, the learning curve isn't much. Someone who started in software development to someone with 10+ years of experience in project/agile product management can get hold of Jira quickly. I primarily use it for sprint planning and task management and to regularly update the status of tickets. All this is extremely streamlined and easy to do.

What do you dislike most about this product?

The only thing I dislike about Jira is there's too much information on a single page. Sometimes it gets too overwhelming to use a singular feature. It takes time to navigate and understand features, all this while being on a single page. My advice would be to make Jira less cluttered.

What recommendations would you give to someone considering this product?

Go for it. It is easy to use, preferred my mostly all the companies and organisations, gives great licensing advantages and extremely beneficial if you want to stay on track as an employee.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Vishal R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Awesome product for agile methodologies

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It's agile friendly features

What is your favorite aspect of this product?

Task management

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

Keep bringing more reporting features

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Add Attachments Ability to add attachments for tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Dependencies Ability to add dependencies to other tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Nishant J.

Great Product Management collaboration tool

Likeliness to Recommend

Pros

Gautami S.

Jira: Most popular & beneficial tool in market!

Likeliness to Recommend

Pros

Vishal R.

Awesome product for agile methodologies

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Add Attachments

Task Prioritization

Task Categorization

Notifications

Task Reporting

Add Notes

Shared Task List

Dependencies

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support