What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 87

Task Assignment

90

List Tasks

89

Task Status

88

Task Categorization

88

Task Prioritization

88

Add Attachments

86

Task Reporting

86

Notifications

85

Drag and Drop Prioritization

84

Due Dates

84

Add Notes

84

Vendor Capability Ratings

Average 82

Business Value Created

86

Quality of Features

85

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Data Integration

82

Ease of Customization

82

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Sreekesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2025

Efficient tool for managing tasks and team project

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is easy to use with flexible workflows and boards.It’s great for tracking tasks and managing team projects in one place.

What is your favorite aspect of this product?

I like how Jira keeps everything organised from tasks to bugs to timelines. It makes it easy to see what everyone’s working on and stay on track.

What do you dislike most about this product?

Sometimes Jira can feel a bit overwhelming with too many features, especially for new users, but it gets easier with regular use.

What recommendations would you give to someone considering this product?

Take some time to explore the features and customize workflows to fit your team's needs. Start simple, and gradually use more features as you get comfortable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Odudu U.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Robust and reliable tool for managing agile team

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

A key differentiator is its tight integration with the broader Atlassian ecosystem (like Confluence, Bitbucket, and Opsgenie), making it easy to tie together documentation, code, and incident tracking in one unified environment.

What is your favorite aspect of this product?

I appreciate the automation rules, which reduce manual steps like transitioning issues after PR merges or notifying the right stakeholders. It streamlines communication and lets developers stay focused on shipping code.

What do you dislike most about this product?

What I find most challenging about Jira is that it can feel overly complex and heavy, especially for smaller teams or fast moving projects. Setting up workflows, permissions, or custom fields often requires a lot of configurations and if not well managed, it can slow teams down instead of helping them move faster.

What recommendations would you give to someone considering this product?

I would recommend starting with a clear understanding of your team’s workflow before configuring Jira. It is a very powerful tool, but it can become overwhelming if you try to use everything at once. Start simple, and scale your setup gradually, adding custom fields, statuses, or automation rules only as real needs arise.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

Evans L.

  • Role: Operations
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Jira Drives Project Success.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools with its powerful issues tracking,highly customizable workflows, and strong support for agile methodologies.Its allows teams to manage tasks in detail,trailor workflows to their processes,and track progress with robust reporting and dashboards.Jira integrates seamlessly with development and communication tools, scales well for both small and large teams.

What is your favorite aspect of this product?

My favorite aspect of Jira is its powerful reporting and analytics, which help teams make smart,data driven decisions.Its value its seamless integrations and messaging platforms for smooth workflow management.

What do you dislike most about this product?

What I dislike most about Jira is its cost,which can be challenge for smaller teams or individual users.Additionally, it's complex interface can be overwhelming for non-technical users,making the learning curve steeper that with other tools.

What recommendations would you give to someone considering this product?

I will recommend Jira to someone looking to Improve communication and project visibility.It serves as central hub for updates,feedback, and task tracking.helping everyone stay aligned.With clear insights into progress and upcoming milestones,it's great look for teams that value transparency and collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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