Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Product Management

85

Backlog Management

85

Workflow Management

84

Feature Management

84

User Needs Management

83

Release Planning

83

Social Collaboration

82

ALM Integration

82

Visual Roadmap

82

Strategic Vision

81

Idea Management

80

Vendor Capability Ratings

Average 82

Business Value Created

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Konain a.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2026

A very organized must use software in business

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It is different bcz of Deep agile and devops focus due to flexibility which are consistently highlighted also it different bcz of high level of customization

What is your favorite aspect of this product?

High level of customization

What do you dislike most about this product?

nothing which i dislike

What recommendations would you give to someone considering this product?

work on massive marketplace ecosystem

Pros

  • Effective Service
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Matthew O.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Jira — Adaptable workflows for the Analytics Team

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

My hospital’s analytics team uses several project tools, but Jira stands out since it adapts to complex healthcare projects. While other platforms feel like basic task boards, Jira lets us design workflows that mirror how doctors, IT, and data scientists actually collaborate. I like that I can customize issue types and fields to fit specific needs, whether for patient data analysis or clinical research tracking. Unlike competitors, it doesn’t just record tasks—it provides full traceability. Every adjustment, discussion, and outcome is logged, which is essential in a hospital environment where accountability and clarity matter even as speed.

What is your favorite aspect of this product?

What resonates the most about Jira for me is its flexibility in shaping workflows. In the hospital, no two projects look the same — sometimes we’re analyzing patient outcomes, other times we’re managing data pipelines with IT. Jira allows me to design processes that match each scenario instead of forcing us into a rigid structure. That adaptability makes collaboration smoother across clinical, technical, and administrative teams.

What do you dislike most about this product?

I’d like for Jira to improve its usability for non-technical staff. In the hospital, clinicians or administrators sometimes find the interface overwhelming with too many options and settings. A simplified, healthcare-friendly view—focused on essentials—would make adoption easier and reduce the training burden.

What recommendations would you give to someone considering this product?

I suggest you think of Jira as a giant whiteboard that never gets messy, but with superpowers. For anyone planning to use it in a hospital or healthcare setting, my advice is: don’t dive in headfirst with every feature turned on. Start with a simple board, keep the workflow clear, and then gradually layer in the advanced options. Involve your team early—clinicians, administrators, IT—so the setup reflects how they actually work, not just what looks good on paper. Use labels and custom fields wisely; they’ll save you hours later. And most importantly, treat Jira as a living system—tweak it regularly as your projects evolve. It is as dynamic!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Divyam O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Perfect project and task management platform

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

1. One of the most helpful , integerated and customizable product, where we can add , see and manages all the changes which is going in project under one roof. 2. Properly documented and helpful support team for quick resolutions. 3. Helps to track real time updates on projects.

What is your favorite aspect of this product?

We can customize the project according to our need and as can add as many as field we want to. It is extremely secure too.

What do you dislike most about this product?

1. Interface is little overwhelmed to find the understand in early states. 2. Very costly but very efficient too.

What recommendations would you give to someone considering this product?

Superb experience for large projects.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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