Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Product Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Product Management

87

Backlog Management

86

Feature Management

86

Workflow Management

85

Release Planning

85

Social Collaboration

83

ALM Integration

83

User Needs Management

83

Visual Roadmap

82

Strategic Vision

80

Idea Management

79

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Customization

80

Usability and Intuitiveness

79

Vendor Support

77

Jira Reviews

KHIM L.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use, but a bit priceys

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira offers extensive customization options for workflows, issue types, fields, and permissions, making it adaptable to a wide range of industries and team structures.

What is your favorite aspect of this product?

My favorite aspect of Jira is its customizability. The ability to tailor workflows, fields, and permissions to fit the unique needs of any team or project makes it highly adaptable for diverse use cases.

What do you dislike most about this product?

The most challenging aspect of Jira is its complexity. While highly customizable, the steep learning curve and sometimes overwhelming number of features can be difficult for new users or teams to navigate effectively.

What recommendations would you give to someone considering this product?

I’d recommend starting with a clear understanding of your team’s workflow needs and taking advantage of Jira’s Agile features if you're in software development.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Lucas M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

“Jira’s optimization and user experience"

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Its scalability, enormous degree of customization and compatibility with numerous external tools. The simplicity of visual and comprehensive project management for agile projects (Kanban and Scrum).

What is your favorite aspect of this product?

What I appreciate about Jira is: Its detailed real-time task and issue tracking capabilities. Your potential to modify processes to meet the team's unique requirements..

What do you dislike most about this product?

Setting up sophisticated workflows or additional permissions might be challenging.

What recommendations would you give to someone considering this product?

I recommend Jira for the following: Simplifies the interface for less technical users. Optimizes performance for large teams with extensive projects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rahul K.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful but complex for new users.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira differentiates itself through its deep customization, strong support for Agile methodologies (Scrum and Kanban), and seamless integration with development tools like Bitbucket and Bamboo. It's highly adaptable for complex workflows, especially in software development, offering detailed issue tracking, advanced reporting, and scalability for both small and large teams.

What is your favorite aspect of this product?

One of the standout aspects of Jira is its flexibility in customizing workflows. This allows teams to tailor the tool to their exact processes, whether they're following Agile, Waterfall, or hybrid approaches. It’s especially valuable for development teams with complex needs, as they can create detailed issue types, statuses, and automations to match their unique project requirements.

What do you dislike most about this product?

One downside of Jira is its complexity, especially for new users. The wide range of features and customization options can be overwhelming, and setting up workflows, permissions, and dashboards often requires a steep learning curve. This can lead to frustration for teams without dedicated Jira administrators or technical expertise.

What recommendations would you give to someone considering this product?

For someone considering Jira, I’d recommend the following: 1. Assess your needs: Jira is most beneficial for software development teams with complex workflows or Agile processes. If your team doesn’t require that level of customization, simpler tools like Trello or Asana might be a better fit. 2. Invest in training: Given its complexity, investing time in training or having a dedicated Jira administrator can help ensure your team uses the tool efficiently and avoids common pitfalls. 3. Start small: Begin with basic features (like Kanban boards or simple issue tracking) and gradually expand as you become more comfortable.

Pros

  • Performance Enhancing
  • Saves Time
  • Client Friendly Policies
  • Fair

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