What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
Backlog Management
Feature Management
Workflow Management
Release Planning
Social Collaboration
ALM Integration
User Needs Management
Visual Roadmap
Strategic Vision
Idea Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Vendor Support
Also Featured in...
Jira Reviews
KHIM L.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Nov 2024
Easy to use, but a bit priceys
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira offers extensive customization options for workflows, issue types, fields, and permissions, making it adaptable to a wide range of industries and team structures.
What is your favorite aspect of this product?
My favorite aspect of Jira is its customizability. The ability to tailor workflows, fields, and permissions to fit the unique needs of any team or project makes it highly adaptable for diverse use cases.
What do you dislike most about this product?
The most challenging aspect of Jira is its complexity. While highly customizable, the steep learning curve and sometimes overwhelming number of features can be difficult for new users or teams to navigate effectively.
What recommendations would you give to someone considering this product?
I’d recommend starting with a clear understanding of your team’s workflow needs and taking advantage of Jira’s Agile features if you're in software development.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Lucas M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
“Jira’s optimization and user experience"
Likeliness to Recommend
What differentiates Jira from other similar products?
Its scalability, enormous degree of customization and compatibility with numerous external tools. The simplicity of visual and comprehensive project management for agile projects (Kanban and Scrum).
What is your favorite aspect of this product?
What I appreciate about Jira is: Its detailed real-time task and issue tracking capabilities. Your potential to modify processes to meet the team's unique requirements..
What do you dislike most about this product?
Setting up sophisticated workflows or additional permissions might be challenging.
What recommendations would you give to someone considering this product?
I recommend Jira for the following: Simplifies the interface for less technical users. Optimizes performance for large teams with extensive projects.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Rahul K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2024
Powerful but complex for new users.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira differentiates itself through its deep customization, strong support for Agile methodologies (Scrum and Kanban), and seamless integration with development tools like Bitbucket and Bamboo. It's highly adaptable for complex workflows, especially in software development, offering detailed issue tracking, advanced reporting, and scalability for both small and large teams.
What is your favorite aspect of this product?
One of the standout aspects of Jira is its flexibility in customizing workflows. This allows teams to tailor the tool to their exact processes, whether they're following Agile, Waterfall, or hybrid approaches. It’s especially valuable for development teams with complex needs, as they can create detailed issue types, statuses, and automations to match their unique project requirements.
What do you dislike most about this product?
One downside of Jira is its complexity, especially for new users. The wide range of features and customization options can be overwhelming, and setting up workflows, permissions, and dashboards often requires a steep learning curve. This can lead to frustration for teams without dedicated Jira administrators or technical expertise.
What recommendations would you give to someone considering this product?
For someone considering Jira, I’d recommend the following: 1. Assess your needs: Jira is most beneficial for software development teams with complex workflows or Agile processes. If your team doesn’t require that level of customization, simpler tools like Trello or Asana might be a better fit. 2. Invest in training: Given its complexity, investing time in training or having a dedicated Jira administrator can help ensure your team uses the tool efficiently and avoids common pitfalls. 3. Start small: Begin with basic features (like Kanban boards or simple issue tracking) and gradually expand as you become more comfortable.
Pros
- Performance Enhancing
- Saves Time
- Client Friendly Policies
- Fair
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