What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Caring
- Performance Enhancing
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Collaboration
Application Integration
Sales Collateral Management
Multi Device Capability
Lead Generation and Funnel Management
Content Analytics and Scoring
Onboarding and Training
Next-Best-Action Recommendations
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
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Guru Reviews
Matthew M.
- Role: Vendor Management
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Jun 2022
Great for start-ups that are growing quickly!
Likeliness to Recommend
What differentiates Guru from other similar products?
The "card" format of Guru makes it easy to create content that is bite-sized or in-depth. it allows you to create different teams within Guru to segment your learning/content based on depertament, tenure, est.
What is your favorite aspect of this product?
Love the integrations with things such as Slack and Chrome browsers which makes it easy to share Guru cards as well as search them without taking you away from your work.
What do you dislike most about this product?
nothing really disappoints me about Guru at the moment.
What recommendations would you give to someone considering this product?
It's a great tool to create a knowledge base that centralizes learning, sales enablement, and onboarding for your different teams.
Pros
- Unique Features
- Reliable
- Performance Enhancing
- Enables Productivity
William C.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted May 2022
An amazing tool that provides expertise
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is able to be integrated into slack and makes it easy to search anything in a mere seconds to get more information or an answer.
What is your favorite aspect of this product?
The content that can be uploaded to Guru is endless and is a great tool for sales and operations to utilize when assistance is needed immediately.
What do you dislike most about this product?
Sometimes the content can lag when opening up but that is a rare occurrence.
What recommendations would you give to someone considering this product?
Have a great enablement team that can create good information/trainings that will then be input into Guru for it to be a great tool for employees when needed.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2021
Good but room for improvement.
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Respectful
Cons
- Vendor's Interest First
- Charges for Enhancements