Guru Logo
Guru Logo
Guru Technologies LLC

Guru

Composite Score
8.1 /10
CX Score
8.4 /10
Category
Guru
8.1 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


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Awards & Recognition

Guru won the following awards in the Employee Communications category

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

0% Negative
6% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Client Friendly Policies

Feature Ratings

Average 86

Intranet

90

Mobile

89

Employee Directory

87

Single Sign-On (SSO)

86

Instant Messaging

86

Emergency Notification

85

Surveys and Polling

84

News Feeds, Alerts & Notifications

84

Rewards Recognition

82

Application Integration

80

Newsletter Creation

80

Vendor Capability Ratings

Average 85

Quality of Features

92

Ease of Implementation

88

Ease of Data Integration

86

Ease of IT Administration

86

Availability and Quality of Training

85

Ease of Customization

84

Product Strategy and Rate of Improvement

84

Breadth of Features

82

Business Value Created

81

Usability and Intuitiveness

81

Vendor Support

81

Guru Reviews

Himanshu V.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Efficient knowledge management with collaboration.

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Guru stands out because it brings knowledge directly into the tools teams use every day, like Slack or Chrome, making it easy to find the right info right when it’s needed. Unlike other tools, Guru also has built-in verification, so users know the information they’re seeing is accurate and up-to-date. Plus, with smart content suggestions, it’s like having a helpful assistant who’s always ready with the right answers.

What is your favorite aspect of this product?

Instant access to information.

What do you dislike most about this product?

nothing much

What recommendations would you give to someone considering this product?

great product highly recommended

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Efficient Service

Sushmita S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Intuitive knowledge management platform

Likeliness to Recommend

7 /10

What differentiates Guru from other similar products?

What makes Guru special is its incredibly user-friendly browser extension and the way it surfaces information right where you need it. Unlike traditional wikis or documentation tools, Guru feels more like a helpful assistant than a clunky database. The knowledge verification system with card expiration dates is genius.

What is your favorite aspect of this product?

The best thing about Guru is how seamlessly it integrates into our daily workflow. The Chrome extension is a game-changer - being able to access and create knowledge cards without switching contexts makes people actually want to use it. The Slack integration and AI-suggested content are also super helpful for quick answers.

What do you dislike most about this product?

The pricing can get steep as you scale, especially for larger teams. The search functionality, while good, sometimes misses relevant content if the exact keywords aren't used.

What recommendations would you give to someone considering this product?

Establish clear ownership for different knowledge areas and use the verification system from day one. It's particularly great for customer support and sales teams.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Ravi B.

  • Role: Operations
  • Industry: Engineering
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Oct 2024

Efficient knowledge management.

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru offers a uset friendly interface with advance collabroation tools and allowing teams to easily manage.

What is your favorite aspect of this product?

The semaless integration with other platforms and real time knowledge sharing make it incredibly efficient.

What do you dislike most about this product?

Pricing structure can feel a bit steep for smaller teamsm

What recommendations would you give to someone considering this product?

Yes. Guru is ideal for large teams needing organised knowledge sharing solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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