

What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGuru Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Guru.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Trustworthy
- Unique Features
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intranet
Mobile
Employee Directory
Single Sign-On (SSO)
Instant Messaging
Emergency Notification
Surveys and Polling
News Feeds, Alerts & Notifications
Rewards Recognition
Application Integration
Newsletter Creation
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Usability and Intuitiveness
Vendor Support
Also Featured in...
Guru Reviews

Himanshu V.
- Role: Operations
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2024
Efficient knowledge management with collaboration.
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru stands out because it brings knowledge directly into the tools teams use every day, like Slack or Chrome, making it easy to find the right info right when it’s needed. Unlike other tools, Guru also has built-in verification, so users know the information they’re seeing is accurate and up-to-date. Plus, with smart content suggestions, it’s like having a helpful assistant who’s always ready with the right answers.
What is your favorite aspect of this product?
Instant access to information.
What do you dislike most about this product?
nothing much
What recommendations would you give to someone considering this product?
great product highly recommended
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Sushmita S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Intuitive knowledge management platform
Likeliness to Recommend
What differentiates Guru from other similar products?
What makes Guru special is its incredibly user-friendly browser extension and the way it surfaces information right where you need it. Unlike traditional wikis or documentation tools, Guru feels more like a helpful assistant than a clunky database. The knowledge verification system with card expiration dates is genius.
What is your favorite aspect of this product?
The best thing about Guru is how seamlessly it integrates into our daily workflow. The Chrome extension is a game-changer - being able to access and create knowledge cards without switching contexts makes people actually want to use it. The Slack integration and AI-suggested content are also super helpful for quick answers.
What do you dislike most about this product?
The pricing can get steep as you scale, especially for larger teams. The search functionality, while good, sometimes misses relevant content if the exact keywords aren't used.
What recommendations would you give to someone considering this product?
Establish clear ownership for different knowledge areas and use the verification system from day one. It's particularly great for customer support and sales teams.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.

Ravi B.
- Role: Operations
- Industry: Engineering
- Involvement: Vendor Management and Renewal
Submitted Oct 2024
Efficient knowledge management.
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru offers a uset friendly interface with advance collabroation tools and allowing teams to easily manage.
What is your favorite aspect of this product?
The semaless integration with other platforms and real time knowledge sharing make it incredibly efficient.
What do you dislike most about this product?
Pricing structure can feel a bit steep for smaller teamsm
What recommendations would you give to someone considering this product?
Yes. Guru is ideal for large teams needing organised knowledge sharing solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
