Google

Google Analytics

8.5 /10

74 Reviews Write a Review

Claim Software

What is Google Analytics?

Get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

89 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative

14% Neutral

85% Positive

Pros

Respectful
Performance Enhancing
Enables Productivity
Reliable

Feature Ratings

Average 80

Audience Demographics

Conversion Analysis

Data Visualization

Audience Segmentation

Customer Journey Modelling

API Framework

Cross Channel Attribution Analysis

Predictive Analytics

Real Time Workflow Automation

Metadata Management

Anomaly Detection

Vendor Capability Ratings

Average 78

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Analytics

Score 9.0

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Website Analytics

Score 9.0

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A/B Testing

Score 8.6

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Google Analytics Reviews

Ryan S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use can be tricky to master

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

It's ease of use to set up and track views and hits

What is your favorite aspect of this product?

It's very easy to use and set up

What do you dislike most about this product?

some of the data may be hard to read

What recommendations would you give to someone considering this product?

Learn all that you can about it

Pros

Trustworthy
Efficient Service
Effective Service
Client Friendly Policies

Danielle S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic product, easy to use!

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Simple to use!

What is your favorite aspect of this product?

Everything!

What do you dislike most about this product?

There isnt anything!

What recommendations would you give to someone considering this product?

Go for it!

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Divneet S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

easy to use, great product

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

ease of data integration

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

autosaving temporary reports

What recommendations would you give to someone considering this product?

best in class for simple. integrations

Pros

Performance Enhancing
Continually Improving Product
Reliable
Enables Productivity

Google Analytics

What is Google Analytics?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Google Analytics Ratings

89 Likeliness to Recommend

2 Since last award

99 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Google Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Analytics

Website Analytics

A/B Testing

Google Analytics Reviews

Ryan S.

Easy to use can be tricky to master

Likeliness to Recommend

Pros

Danielle S.

Fantastic product, easy to use!

Likeliness to Recommend

Pros

Divneet S.

easy to use, great product

Likeliness to Recommend

Pros

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Feature Ratings

Audience Demographics

Conversion Analysis

Data Visualization

Audience Segmentation

Customer Journey Modelling

API Framework

Cross Channel Attribution Analysis

Predictive Analytics

Real Time Workflow Automation

Metadata Management

Anomaly Detection

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support