What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGong Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gong.
89 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Trustworthy
- Respectful
- Fair
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Coaching Notes
Call Ingestion
Dashboards, Analytics and Reporting
LMS Integration
Coaching Records
Collaboration
AI Feedback
AI Simulation Training
Video Practice
Gamification
Custom Scorecard Templates
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Gong Reviews
Kabir Ahmed K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2022
Best Call Coaching tool, justifies the price.
Likeliness to Recommend
What differentiates Gong from other similar products?
Ten notes they provide for each of the calls are very detailed. I can share snippets to the team members and other customers. When I need to send the call recording to the customers, I prefer Gong recording over zoom.
What is your favorite aspect of this product?
Talk track, AI-powered insights, the ability to customize and analyze calls.
What do you dislike most about this product?
The talk ratio they highlight in each call is not the most relevant parameter to judge for every call.
What recommendations would you give to someone considering this product?
Improvements could be made to the audio transcription feature so that pulls up words more accurately.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Rahim W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Easy to use, the perfect product for sales teams!
Likeliness to Recommend
What differentiates Gong from other similar products?
The ease of use is probably the best part about this product. The opportunity to review sales calls and have it broken down by keywords and topics.
What is your favorite aspect of this product?
The ease of use is probably the best part about this product. The opportunity to review sales calls and have it broken down by keywords and topics.
What do you dislike most about this product?
I honestly do not have any dislikes in regards to this product. Every aspect that I've used with this program has been perfect!
What recommendations would you give to someone considering this product?
If you're into sales, USE THIS PRODUCT!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Daniel B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Best call recording software
Likeliness to Recommend
What differentiates Gong from other similar products?
They've just clearly invested more into the product judging by UX, breadth of features and other capabilities
What is your favorite aspect of this product?
being able to go back to calls and use those notes to better serve customers
What do you dislike most about this product?
Ai doesn't always transcribe well
What recommendations would you give to someone considering this product?
If you have a sales team and they are running deals that take multiple calls. It's 100% worth it. besides the coaching you also can focus in on calls and not worry about taking proper notes
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy