What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Get AssistanceGong Ratings
Real user data aggregated to summarize the product performance and customer experience.
85 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Pipeline Management
CRM Integration
Internal Sales Collaboration
Conversation Coaching
E-Mail Integration
Call Management
Next-Best-Action Recommendations
Omnichannel Campaign Management
Sales Analytics
E-Mail Campaign Management
Workflow Automation
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Breadth of Features
Quality of Features
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Ease of Implementation
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Gong Reviews
Mohamad R.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2024
Powerful insights
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong's platform utilizes artificial intelligence to analyze large volumes of sales conversations. This allows for the identification of patterns, trends, and best practices, aiding sales teams in refining their approaches.
What is your favorite aspect of this product?
I appreciate Gong primarily for its robust Conversation Analytics feature. In my role as an Account Manager, it provides me with the capacity to meticulously document all interactions with clients, be it a phone call or a scheduled meeting. This functionality is crucial as it enhances my comprehension of my clients' needs. In my line of work, it is imperative to discern customer preferences and uncover potential challenges. This insight allows me to customize products and services in a way that aligns with the team's recommendations.
What do you dislike most about this product?
An area where Gong could enhance its performance is in the quality of the transcripts it generates. The efficacy of the conversation heavily relies on the precision of the data it processes. For instance, in cases where the call recording is subpar or words are spoken unclearly, Gong might struggle to accurately identify the correct words or information conveyed.
What recommendations would you give to someone considering this product?
Gong stands out as one of the most effective tools or platforms I've ever utilized. My foremost recommendation centers around two key aspects: firstly, the cost-effectiveness, where an organization should evaluate the substantial benefits this platform can offer and whether the company can fully leverage its capabilities. Secondly, the availability of comprehensive training materials and resources is crucial. Despite Gong's user-friendly interface, inadequate training resources could potentially hinder the realization of the system's full functionality.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Ellie G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Very user friendly, wonderful product!
Likeliness to Recommend
What differentiates Gong from other similar products?
I'm not sure, I haven't used any other products similar to Gong
What is your favorite aspect of this product?
The ability to go back and review my calls as well as see my statistics from the call
What do you dislike most about this product?
Sometimes the transcription doesn't always pick up the right person or transcribe the right thing. Could be accents and how quickly people speak.
What recommendations would you give to someone considering this product?
It is an amazing product. The insights are great. The AI next steps are good.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity