What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Get AssistanceGong Ratings
Real user data aggregated to summarize the product performance and customer experience.
85 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Pipeline Management
CRM Integration
Internal Sales Collaboration
Conversation Coaching
E-Mail Integration
Call Management
Next-Best-Action Recommendations
Omnichannel Campaign Management
Sales Analytics
E-Mail Campaign Management
Workflow Automation
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Breadth of Features
Quality of Features
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Ease of Implementation
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Gong Reviews
Lauren F.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2024
Fantastic product! Great for training !!
Likeliness to Recommend
What differentiates Gong from other similar products?
Fantastic search function!
What is your favorite aspect of this product?
Easy to share calls, and transcribe
What do you dislike most about this product?
Expensive!
What recommendations would you give to someone considering this product?
Do it! Such a great product
Pros
- Caring
- Helps Innovate
- Saves Time
- Respectful
Shaun R.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2024
Gong helps us in sales and meetings effectively
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is perfect for my work style because it is both user-friendly and mobile-friendly. If you need sales coaching or meeting intelligence, Gong is a great resource. It would be fantastic if it could be programmed to identify specific tasks during calls and then highlight the rep's performance for those tasks.
What is your favorite aspect of this product?
When it comes to communications with customers, the call summaries, important points, and subsequent procedures and follow-ups have completely altered the game. Outstanding, even, are the beta features! Learning it was a breeze, and now I use it every single day.
What do you dislike most about this product?
I can only think of one small issue—sometimes it takes a little bit after the call concludes before you can view the summary or transcript. However, it's really not a huge concern.
What recommendations would you give to someone considering this product?
Gong does more than just record our conversations with customers—it also gives us a summary of the call that helps us see the big picture and outlines any outstanding actions—inside the Gong app and in an email after the call ends. This is great because we can easily review past calls.
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Appreciates Incumbent Status
Olga Z.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Great functionality and capabilities
Likeliness to Recommend
What differentiates Gong from other similar products?
It is very easy to use and cost-effective.
What is your favorite aspect of this product?
Helps sales analyze their efforts at scale, saving time.
What do you dislike most about this product?
Takes some time to get used to it if you have never used it.
What recommendations would you give to someone considering this product?
Compare to a couple of competitors and talk to customers.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity