What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Time Management
Reporting Components
Accounting and Financial Management
Expense Management
Financial Analysis
Case Management
Payments
Fee Management
Trust Accounting
Billing and Invoice Management
Contact Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Business Value Created
Vendor Support
Ease of IT Administration
Ease of Customization
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FreshBooks Reviews
Alejandra P.
- Role: Sales Marketing
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Oct 2022
FreshBooks: accounting specialist
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks keeps track of daily accounting activities, namely a cosmos of invoices, payment consent, expense tracking, billable time tracking and financial history. It has free trial for 30 days, no credit card required. FreshBooks aims to create a cloud accounting application to help small businesses better manage their finances. The company says it is known for its outstanding customer service.
What is your favorite aspect of this product?
Easy to get right and how modest the functions were; lots of beneficial tools and features that make to amend the final work. Easy enough for anyone who doesn't know tech skills. It is an amazing app because it is a payment chip compatible with any card and additionally it helps you to do your business accounting so it has a dual purpose. There is one feature I like the most about the tax algorithm and yes, the invoicing part is amazing.
What do you dislike most about this product?
They recently forced a new format on all clients on the platform. The new format is far inferior to the classic FreshBooks that existed before. The worst part of the software is the electronic payment option. It only works with some banks, while other banks block it. You will need a register to benefit and reset the system because you don't believe in a cash-based accounting system.
What recommendations would you give to someone considering this product?
Endless reasons to switch to FreshBooks, such as pricing, features: recurring billing, time tracking that were removed from the core product and were now additional costs; it had all the features I was looking for, and they are working hard and intentionally to share new relevant features as they move forward.
Pros
- Reliable
- Caring
- Respectful
- Client Friendly Policies
Haroer C.
- Role: Industry Specific Role
- Industry: Energy
- Involvement: End User of Application
Submitted Jun 2022
Friendly support in financial software.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
The general ledger is quite beneficial when it comes to bank reconciliation. Very good in terms of project accounting. Application programming interfaces are the topic here. It appeals to me because it gathers everything in one handy spot. Anyone can learn how to use the software because it is so user-friendly as a whole.
What is your favorite aspect of this product?
I moved primarily because of the app's intuitive design and the project profitability reports. I desperately needed assistance keeping track of tasks and costs. On this page, the entire action is summarised. I particularly appreciate that it integrates mileage and spending monitoring. Additionally, FreshBooks offers users capabilities for team collaboration, estimates, and projects. These features are all simple to use and set up, enhancing your small business's capacity to improve communication, send automated reminders, submit bids, and obtain work with minimum difficulty.
What do you dislike most about this product?
I wish entering client information was a little more intuitive because it appears redundant to me to manually enter client information into FreshBooks after manually entering it into my contacts, my CRM, and then my CRM again. To complete the desktop and mobility experience. I detest constantly having to open a web page to control things.
What recommendations would you give to someone considering this product?
I like how the programme looks and how user-friendly it is. I also like that it offers the basic features for tracking finances and generating invoices and proposals. Quick alerts are provided by this truly fantastic piece of software. demonstrates excellence in financial reporting.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Tricia C.
- Role: Finance
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Sep 2021
A marvelous tool for accounting and billing.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks is very important as it accepts online payments. This tool is reliable with processing and managing bills. It's very secure and simple to use.
What is your favorite aspect of this product?
It's simple to track and manage cash flows. It's easier to create and manage invoices with FreshBooks. It's simple to track time and expenses using this tool. Enables ease of preparing financial accounting reports.
What do you dislike most about this product?
I got nothing to complain as FreshBooks keeps me on top of accounting, billing and invoicing.
What recommendations would you give to someone considering this product?
I consider FreshBooks as a more convenient tool for accounting, billing and invoicing compared to it's alternatives.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing