FreshBooks
8.2 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details


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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 91

Time Management

95

Reporting Components

95

Accounting and Financial Management

95

Expense Management

95

Financial Analysis

90

Case Management

90

Payments

90

Fee Management

90

Trust Accounting

89

Billing and Invoice Management

88

Contact Management

87

Vendor Capability Ratings

Average 92

Ease of Implementation

98

Usability and Intuitiveness

95

Breadth of Features

95

Availability and Quality of Training

95

Quality of Features

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

90

Business Value Created

90

Vendor Support

90

Ease of IT Administration

88

Ease of Customization

87

FreshBooks Reviews

Alejandra P.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

FreshBooks: accounting specialist

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

FreshBooks keeps track of daily accounting activities, namely a cosmos of invoices, payment consent, expense tracking, billable time tracking and financial history. It has free trial for 30 days, no credit card required. FreshBooks aims to create a cloud accounting application to help small businesses better manage their finances. The company says it is known for its outstanding customer service.

What is your favorite aspect of this product?

Easy to get right and how modest the functions were; lots of beneficial tools and features that make to amend the final work. Easy enough for anyone who doesn't know tech skills. It is an amazing app because it is a payment chip compatible with any card and additionally it helps you to do your business accounting so it has a dual purpose. There is one feature I like the most about the tax algorithm and yes, the invoicing part is amazing.

What do you dislike most about this product?

They recently forced a new format on all clients on the platform. The new format is far inferior to the classic FreshBooks that existed before. The worst part of the software is the electronic payment option. It only works with some banks, while other banks block it. You will need a register to benefit and reset the system because you don't believe in a cash-based accounting system.

What recommendations would you give to someone considering this product?

Endless reasons to switch to FreshBooks, such as pricing, features: recurring billing, time tracking that were removed from the core product and were now additional costs; it had all the features I was looking for, and they are working hard and intentionally to share new relevant features as they move forward.

Pros

  • Reliable
  • Caring
  • Respectful
  • Client Friendly Policies

Haroer C.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Friendly support in financial software.

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

The general ledger is quite beneficial when it comes to bank reconciliation. Very good in terms of project accounting. Application programming interfaces are the topic here. It appeals to me because it gathers everything in one handy spot. Anyone can learn how to use the software because it is so user-friendly as a whole.

What is your favorite aspect of this product?

I moved primarily because of the app's intuitive design and the project profitability reports. I desperately needed assistance keeping track of tasks and costs. On this page, the entire action is summarised. I particularly appreciate that it integrates mileage and spending monitoring. Additionally, FreshBooks offers users capabilities for team collaboration, estimates, and projects. These features are all simple to use and set up, enhancing your small business's capacity to improve communication, send automated reminders, submit bids, and obtain work with minimum difficulty.

What do you dislike most about this product?

I wish entering client information was a little more intuitive because it appears redundant to me to manually enter client information into FreshBooks after manually entering it into my contacts, my CRM, and then my CRM again. To complete the desktop and mobility experience. I detest constantly having to open a web page to control things.

What recommendations would you give to someone considering this product?

I like how the programme looks and how user-friendly it is. I also like that it offers the basic features for tracking finances and generating invoices and proposals. Quick alerts are provided by this truly fantastic piece of software. demonstrates excellence in financial reporting.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Tricia C.

  • Role: Finance
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A marvelous tool for accounting and billing.

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

FreshBooks is very important as it accepts online payments. This tool is reliable with processing and managing bills. It's very secure and simple to use.

What is your favorite aspect of this product?

It's simple to track and manage cash flows. It's easier to create and manage invoices with FreshBooks. It's simple to track time and expenses using this tool. Enables ease of preparing financial accounting reports.

What do you dislike most about this product?

I got nothing to complain as FreshBooks keeps me on top of accounting, billing and invoicing.

What recommendations would you give to someone considering this product?

I consider FreshBooks as a more convenient tool for accounting, billing and invoicing compared to it's alternatives.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing