What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Project Accounting
Dashboards, Analytics and Reporting
Expense Management
General Ledger Chart of Accounts
Cash Flow Management
Integration APIs
Cost Revenue Tracking
Accounts Payable Purchase Orders
Accounts Receivable Invoicing
Budgeting Forecasting
Reconciliation
Vendor Capability Ratings
Business Value Created
Ease of Customization
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
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FreshBooks Reviews
Ryan K.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Feb 2023
Automation of Expense Reporting and Billing
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks's user-friendliness makes billing clients and processing payments a snap. Time is money, so make the most of yours by taking use of FreshBooks' helpful time-saving options, like regular invoicing and expense monitoring.
What is your favorite aspect of this product?
While FreshBooks excels as an invoicing and accounting tool for small firms, it may not provide the functionality required by larger companies. Because of its higher price tag compared to competing products, FreshBooks may be out of reach for certain smaller enterprises.
What do you dislike most about this product?
I appreciate FreshBooks' straightforward interface. Tools like automated billing and spending reporting have been really helpful. However, I have discovered a few flaws, such as a scarcity of possible connectors and weak reporting tools. I've found FreshBooks to be very useful despite these reservations.
What recommendations would you give to someone considering this product?
Accounting and invoicing are simplified with FreshBooks, making it a great choice for small businesses. FreshBooks may be used to automate a wide variety of mundane but necessary tasks, including as invoicing and expense monitoring.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Inspires Innovation
Alejo J.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
An application that thinks about the user
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks is an online invoicing and time tracking service that saves you time and makes you look more professional. We understand that financial record keeping should be easy, fast, but thorough enough to compensate your accountant. FreshBooks is easy to use and you can try it for free. Overall good enough, modern and complete. Affordable price for what it has and what you can do.
What is your favorite aspect of this product?
One of the most striking things that I have not seen is other CRM or Invoice Software, is the current and unparalleled condition it has for setting up invoices, it is highly innovative and is something that will for sure make you look like a big and modern company to your clients. Very accomplished, its integration with quite a lot of banks to keep track of your expenses. You manage to keep the balance in an easy and simple way you manage to create invoices without so many complications, it has a great customer support that are always ready to answer questions and solve problems.
What do you dislike most about this product?
It lacks an email that notifies the customer; it should contain a PDF with the invoice, adding the link to go to the page and view the invoice online. Also to be able to add a payment method such as PayPal, which is useful for customers to subscribe to their PayPal account and pay the invoice directly; it is more concrete for accounting, but it is still useful for marketing. The bank reconciliation is a bit embarrassing to understand as they should improve on that aspect and be a bit simpler.
What recommendations would you give to someone considering this product?
It is simpler to use as it records expenses in real time, it is very neat to make your own expense and profit account for work, it is the ideal package for a small business to undertake and arrange accounting, invoicing and customer revenue. the interface with Fundbox is useful. Once you send an invoice, it shows up in Fundbox, this helps with positive cash flow. It is good to have 24/7 availability by email and they respond quickly.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Olga N.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Time saver tool
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Our invoicing software, Freshbooks, eliminates the requirement for us to obtain money from outside parties when visitors make purchases. Instead of relying on my recollection or going back through email receipts, I can log spending in real-time.
What is your favorite aspect of this product?
A generated invoice is delivered to the client along with any necessary reminder emails after it has been generated often based on the time recorded against the project/client. Overall, Freshbooks has considerably decreased the time I spend on "administrative" tasks while facilitating payments from my clients. Overall, I had a nice experience with Fresh Book.
What do you dislike most about this product?
It can be challenging to bill customers based on time entries. The time tracker is occasionally a little bit glitchy. Rarely, but now the problem seems to be rectified, I've been charged too much for the number of clients I had in my account at a given moment.
What recommendations would you give to someone considering this product?
When working on projects for different clients, Freshbooks has made it simple for you to keep track of your time. You can then generate detailed invoices that detail how you used your time. The invoices demonstrate what you've done and the value you've offered, so you never have to answer inquiries regarding my job. I'd suggest this to you.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service