FreshBooks
7.9 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Midmarket category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

86 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

0% Negative
4% Neutral
96% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Project Accounting

93

Dashboards, Analytics and Reporting

90

Expense Management

89

Integration APIs

86

Cost Revenue Tracking

86

General Ledger Chart of Accounts

86

Accounts Receivable Invoicing

84

Accounts Payable Purchase Orders

83

Cash Flow Management

82

Budgeting Forecasting

82

Reconciliation

79

Vendor Capability Ratings

Average 85

Ease of Implementation

92

Ease of Data Integration

89

Ease of Customization

87

Business Value Created

86

Breadth of Features

86

Usability and Intuitiveness

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of IT Administration

80

Quality of Features

80

Vendor Support

77

FreshBooks Reviews

Katie R.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Easy accounting and billing for small businesses

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

Using Freshbooks, I only have to deal with one point of contact when invoicing clients. Simplicity is their motto. Simplified interface. Years ago, I was a Freshbooks customer. I needed to hire additional people because my business took off. Hiring an accountant seemed like the most prudent use of my funds at the time.

What is your favorite aspect of this product?

When I combine Freshbooks with our accounting team, the quality of work is much higher. The total expense is modest and predictable for my company. The huge swings in monthly expenses that come with hourly accounting are a thing of the past.

What do you dislike most about this product?

If you need more help with software for time tracking, etc., Freshbooks can be a bit pricey. Time tracking is all I need from my employees. Compared to other software that simply tracks time, this one costs three times more per employee.

What recommendations would you give to someone considering this product?

No one at Freshbooks believes they are qualified to be an accountant. For small business owners, Freshbooks is a must. People whose jobs require them to handle accounting tasks late at night before they can rest during the day.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Ryan K.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Automation of Expense Reporting and Billing

Likeliness to Recommend

8 /10

What differentiates FreshBooks from other similar products?

FreshBooks's user-friendliness makes billing clients and processing payments a snap. Time is money, so make the most of yours by taking use of FreshBooks' helpful time-saving options, like regular invoicing and expense monitoring.

What is your favorite aspect of this product?

While FreshBooks excels as an invoicing and accounting tool for small firms, it may not provide the functionality required by larger companies. Because of its higher price tag compared to competing products, FreshBooks may be out of reach for certain smaller enterprises.

What do you dislike most about this product?

I appreciate FreshBooks' straightforward interface. Tools like automated billing and spending reporting have been really helpful. However, I have discovered a few flaws, such as a scarcity of possible connectors and weak reporting tools. I've found FreshBooks to be very useful despite these reservations.

What recommendations would you give to someone considering this product?

Accounting and invoicing are simplified with FreshBooks, making it a great choice for small businesses. FreshBooks may be used to automate a wide variety of mundane but necessary tasks, including as invoicing and expense monitoring.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Alejo J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

An application that thinks about the user

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

FreshBooks is an online invoicing and time tracking service that saves you time and makes you look more professional. We understand that financial record keeping should be easy, fast, but thorough enough to compensate your accountant. FreshBooks is easy to use and you can try it for free. Overall good enough, modern and complete. Affordable price for what it has and what you can do.

What is your favorite aspect of this product?

One of the most striking things that I have not seen is other CRM or Invoice Software, is the current and unparalleled condition it has for setting up invoices, it is highly innovative and is something that will for sure make you look like a big and modern company to your clients. Very accomplished, its integration with quite a lot of banks to keep track of your expenses. You manage to keep the balance in an easy and simple way you manage to create invoices without so many complications, it has a great customer support that are always ready to answer questions and solve problems.

What do you dislike most about this product?

It lacks an email that notifies the customer; it should contain a PDF with the invoice, adding the link to go to the page and view the invoice online. Also to be able to add a payment method such as PayPal, which is useful for customers to subscribe to their PayPal account and pay the invoice directly; it is more concrete for accounting, but it is still useful for marketing. The bank reconciliation is a bit embarrassing to understand as they should improve on that aspect and be a bit simpler.

What recommendations would you give to someone considering this product?

It is simpler to use as it records expenses in real time, it is very neat to make your own expense and profit account for work, it is the ideal package for a small business to undertake and arrange accounting, invoicing and customer revenue. the interface with Fundbox is useful. Once you send an invoice, it shows up in Fundbox, this helps with positive cash flow. It is good to have 24/7 availability by email and they respond quickly.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service