FreshBooks
8.1 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

0% Negative
7% Neutral
93% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Effective Service
  • Saves Time

Feature Ratings

Average 88

General Ledger Chart of Accounts

90

Accounts Receivable Invoicing

89

Accounts Payable Purchase Orders

88

Cost Revenue Tracking

88

Dashboards, Analytics and Reporting

87

Expense Management

87

Project Accounting

86

Reconciliation

85

Budgeting Forecasting

84

Cash Flow Management

84

Integration APIs

82

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Product Strategy and Rate of Improvement

86

Business Value Created

85

Usability and Intuitiveness

85

Vendor Support

84

Quality of Features

84

Ease of Data Integration

84

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

81

Availability and Quality of Training

81

FreshBooks Reviews

Thomas W.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Reliable Accounting solution for small businesses

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

It stands out because of ease of use and relatively simple features that favor small companies. For example, it does not very complicated features and does not much time to grasp how it works.

What is your favorite aspect of this product?

The invoicing function is my favorite because it saves time and offers a polite way to ask our online clients to pay for their services. The invoicing process is straightforward, and it encourages online payments. I also like the expense tracking feature since it makes us conscious of the business expenses and respond accordingly. The time tracking also gives insight on the time required to handle a project and help us adjust the rates when necessary.

What do you dislike most about this product?

I find the reporting feature inadequate because the reports are critical and could help us make better business decisions. The cost could go up if your small business grows fast because of the restrictions on the number of users. The Lite plan does not offer the typical double-entry accounting system and some crucial features such as the bank reconciliation options, It is rather too simple.

What recommendations would you give to someone considering this product?

Understand your business needs and ensure you understand FreshBooks functions. Remember to read the terms and conditions and evaluate how business changes could be affected by them.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Sylvia M.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Simple to use

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Freshbook is easy to learn compared to other products like QuickBooks

What is your favorite aspect of this product?

Creating invoices is very faster because of already made templates which are editable and invoice can be saved as pdf copies and also sent to via email

What recommendations would you give to someone considering this product?

Freshbook supports both small and large business in accounting services, it collect funds and send reminder to clients on behalf of the user. Freshbook is quick in service delivery.

Pros

  • Continually Improving Product
  • Reliable
  • Inspires Innovation
  • Caring

Lorne F.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Best tool for accounting hands down

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

In-app estimates and proposals are second to none

What is your favorite aspect of this product?

The Chart of Accounts (COA) provides an easy-to-understand and comprehensive overview of the business’s accounts.

What do you dislike most about this product?

Time tracking could have been better suited for my teams.

What recommendations would you give to someone considering this product?

Love the platform, the partner program is great too.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

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