What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Time Management
Reporting Components
Accounting and Financial Management
Expense Management
Financial Analysis
Case Management
Payments
Fee Management
Trust Accounting
Billing and Invoice Management
Contact Management
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Business Value Created
Vendor Support
Ease of IT Administration
Ease of Customization
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FreshBooks Reviews
Rodolfo B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Freshbooks is easy accounting with everyone reach
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
This is a very easy to use software, well above its competition, because it allows us to keep in a comfortable and understandable way all the accounting and invoicing of our sales. Its automatic invoicing is very useful, especially with frequent customers, as it saves time and avoids errors.
What is your favorite aspect of this product?
I think this software is great, because it has all the tools you need to keep in order the accounting of the company. I like that it allows you to calculate taxes directly from the software and even make the payment. There is also an automatic payment module, avoiding delays in payments.
What do you dislike most about this product?
The software would be complete if they allowed payments, such as PayPal and other payment methods. It would also be ideal to be able to send customers their invoices, beyond the fact that they enter the page and view them online, although no customer has complained about it. Otherwise, I think your latest update is very complete and we are satisfied with the program.
What recommendations would you give to someone considering this product?
So far it is the most intuitive and easy to understand accounting and finance software we have used in the department. It is very easy to keep up to date with invoicing, outstanding payments, taxes and all sales. You really don't need to be a financial expert to understand it, so it is ideal for any type of business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Betania M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Super intuitive interface and ease of actions
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
FreshBooks offers a comprehensive, intuitive and engaging double-entry accounting experience that supports invoices and estimates; expenses; time tracking; and projects; automates day-to-day accounting activities, namely invoice creation, payment acceptance, expense tracking, billable time tracking and financial reporting.
What is your favorite aspect of this product?
Features and plans designed for all freelancers, even if you're on the go. Solutions and plans designed to empower freelancers. Features and plans designed for firms with multiple contractors. Robust features and customized plans for scaling businesses with multiple employees and teams of accountants.
What do you dislike most about this product?
If work is only assigned to one client, without the project tag, it will be lost in invoice creation without the user realizing that those hours are unaccounted for. It would be nice if FreshBooks interacted with Quicken or QuickBooks, if you don't use all the features of FreshBooks, it's a bit expensive for what you get, unless you only have a few clients.
What recommendations would you give to someone considering this product?
It's an online accounting and invoicing service that saves you time and makes you look professional, it takes invoicing out of your hands and puts it on autopilot. Set up automatic billing, online payment options and late payment reminders to get paid twice as fast.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Daniel Ernesto R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Keep track of your expenses properly
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Automatically capture invoices and receipt data. Automatically send late payment reminders and bill late payment charges. Send unlimited quotes and proposals. Receive credit card and wire transfer payments. Receive payments with payment links. Set up recurring billing and client retainers and/or run business health reports, run financial and accounting reports, invite your accountant, Access from anywhere on iOS and Android; Mobile mileage tracking.
What is your favorite aspect of this product?
This app is tremendously useful in the small business I manage after my day job as a teacher, and I would recommend it to anyone who needs to perform simple accounting tasks.
What do you dislike most about this product?
All the features of FreshBooks, it could be described as a bit expensive for what you get, unless you only have a few clients; FreshBooks often incorrectly categorizes items and often does not complete the vendor section when I use my Chase accounts.
What recommendations would you give to someone considering this product?
This app is very useful and is something that has helped me tremendously in my part-time business as a book publisher. I wish they could improve their billing because they have moved away from this part, but there is room for improvement. The application be more user friendly. For a limited company where you want to aggregate to match your business bank account, track expenses, catalog hours on projects and bill clients seamlessly, this is the platform to use. Easy to set up, sync and you can email invoices and receive electronic payments.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy