Dynatrace
8.5 /10

What is Dynatrace?

The Dynatrace software intelligence platform monitors web scale application environments down to each individual transaction—with no gaps or blind spots—including front end, application performance, infrastructure, containers, and cloud.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the Website Analytics category

Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

88 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Customer Value Analysis

88

Data Visualization

88

Audience Segmentation

88

Social Media Analytics

88

API Framework

87

Search Engine Optimization

87

Device and Browser Analytics

87

Audience Demographics

85

Customer Journey Modelling

84

Conversion Analysis

84

Paid Search Integration

78

Vendor Capability Ratings

Average 85

Breadth of Features

93

Ease of Implementation

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Quality of Features

86

Availability and Quality of Training

85

Ease of Data Integration

85

Ease of Customization

84

Usability and Intuitiveness

84

Vendor Support

82

Ease of IT Administration

77

Dynatrace Reviews

Mathilde N.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Boost App Performance and Reduce Risk

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

For us, app performance significantly affects our profits. Delayed or unstable apps raise defaults due to cart abandonment, loan drop-offs and decline in customer satisfaction. That's why I depend on Dynatrace to provide clearly defined app monitoring that informs credit and risk decisions. Dynatrace provides unmatched end-to-end visibility into our complex multi-cloud ecosystem with AI-powered automatic topology mapping. Its smart dashboards highlight precise root causes of performance degradation across hosts, containers, code, clouds and third-party dependencies in a single pane of glass.

What is your favorite aspect of this product?

By anticipating issues with proactive anomaly alerts before customers themselves notice, I can get ahead of 8 issues, cutting downtime and improving customer retention. Session replay enables me to observe transactions from the customer's perspective, making it easy to boost completion rates. Dynatrace's monitoring of customer-impacting KPIs such as login times, payment processing, and API performance in pre-production environments is something I admire. This shift-left capability enables assessing risk of performance regressions before reaching customers.

What do you dislike most about this product?

In terms of limitations, Dynatrace’s advanced capabilities extend beyond typical monitoring use cases, requiring time-investment to master its immense functionality. Budget constraints may also limit its approachability for smaller firms, given the customized enterprise-scale performance it enables.

What recommendations would you give to someone considering this product?

For anyone who requires precise visibility into the factors affecting revenue and loyalty, such as platform stability, Dynatrace is essential. I can confidently approve credit expansion knowing platform stability won’t drive further defaults. Dynatrace's advanced monitoring reveals valuable risk insights that place it at a competitive advantage and minimize customer attrition, safeguarding profitability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Loana A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Complete Performance Monitoring with Dynatrace

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Dynatrace offers a wide range of tools for complete performance monitoring. Their platform provides comprehensive solutions to understand application performance and evaluate technological infrastructure. The tools help identify performance roadblocks and troubleshoot possible issues with detailed analysis. Dynatrace's comprehensive approach simplifies the complex task of enhancing user experiences.

What is your favorite aspect of this product?

Performance monitoring tools are often complicated, but Dynatrace's uncomplicated and user-friendly interface alleviates the difficulty. The dashboard's centralized layout allows for immediate access to vital insights, which is appreciated because it provides easy data analysis and reporting. Dynatrace monitors and optimizes performance in various scenarios. It finds application performance issues, streamlines tech infrastructure, and enables data-driven decisions.

What do you dislike most about this product?

Improved data display features and additional alert customization would enhance Dynatrace as a platform for performance monitoring and user experience optimization.

What recommendations would you give to someone considering this product?

Dynatrace is highly recommended for those seeking a comprehensive solution for gaining actionable insights. Its adaptability, user-friendly interface, and seamless integration of monitoring tools make it an invaluable resource. The value it brings to simplifying the assessment of application performance and infrastructure optimization is unparalleled. Dynatrace's monitoring of app and infrastructure performance is its biggest strength, allowing for prompt issue identification and optimized user experiences.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anna R.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Monitoring System Dynamics

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

Dynatrace's monitoring system enables me to analyze systems and applications thoroughly, identifying performance obstacles for rapid resolution. It provides comprehensive server performance data for detailed analysis, detects network latency issues to ensure smooth data flow, tracks web page load times for optimal user experiences, and detects anomalies and performance issues before they affect users. Reveals how users encounter system performance. Customizes monitoring of performance for particular devices and platforms.

What is your favorite aspect of this product?

It delivers accurate information about server activity, network lag, webpage loading durations, and other important technical particulars. By using Dynatrace, I can find and fix roadblocks, slow performance, and system problems promptly to ensure the system performs at its best. Dynatrace monitors in real-time, so it is easy to take immediate corrective action and keep the system running efficiently. It provides a comprehensive view of server performance and end-user experience, which allows for better strategic decision-making. Dynatrace also enhances user satisfaction by proactively addressing performance issues.

What do you dislike most about this product?

Dynatrace is an excellent tool for monitoring application performance. To improve its capabilities, IT teams should refine the anomaly detection algorithms and provide more detailed insights into distributed systems. This allows them to manage and enhance application performance proactively, ensuring the best possible user experience in any environment.

What recommendations would you give to someone considering this product?

Dynatrace is a crucial tool for maintaining digital harmony, with real-time monitoring, detailed analytics, and proactive anomaly detection. Data security is one of Dynatrace's top priorities, utilizing encryption and access controls to protect sensitive information. By providing comprehensive metrics for mobile app performance, Dynatrace enables analysts to enhance user experiences on a variety of devices. Dynatrace can easily monitor cloud-based systems and applications, making it adaptable to cloud environments and providing comprehensive oversight.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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