Docusign

DocuSign

8.3 /10

11 Reviews Write a Review

Claim Software

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

DocuSign won the following awards in the Proposal Management category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2024

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

94 Likeliness to Recommend

91 Plan to Renew

95 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 87

E-Signature

Proposals and SOWs

Notifications

Contract Management

Templates

Project Management Workflow

Tasks and Workflow Management

Share & Track

Content Residency

Integrations

Document Management

Vendor Capability Ratings

Average 88

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Also Featured in...

Electronic Signature

Score 9.0

View DocuSign in this category (opens in a new tab)

DocuSign Reviews

Brandi A.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

This product has so many features.

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The amount of features offered for the price.

What is your favorite aspect of this product?

Document editing is my favorite feature of DocuSign.

What do you dislike most about this product?

I don't think there is anything I didn't like about this product.

What recommendations would you give to someone considering this product?

I recommend this product to anyone who asks.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Saadat C.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

Simple to use, easy to navigate and integrates with major tech stacks

What is your favorite aspect of this product?

Ability to operate directly via sfdc

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

Taking price into consideration.

Pros

Reliable
Performance Enhancing
Enables Productivity
Caring

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

DocuSign Ratings

94 Likeliness to Recommend

91 Plan to Renew

95 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Proposals and SOWs Management of monetary RFP proposals and statements of work that track and outline project deliverables between buyers and sellers.

Notifications Tool alerts business of an application generated event.

Contract Management Tracking and creation of proposals and RFP responses within the approval process

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Project Management Workflow Enabling tracking of end-end processes to complete an RFx response achieving import/export functionalities and automating project intake/delivery.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Share & Track Share proposals with prospects, tracking the engagement and activity, also offering audit trails.

Content Residency Vendor ability to store content via library to centralize, deduplicate, link, and manage answers to "common" RFx questions.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Electronic Signature

DocuSign Reviews

Brandi A.

This product has so many features.

Likeliness to Recommend

Pros

Saadat C.

Fantastic product

Likeliness to Recommend

Pros

Most Popular DocuSign Comparisons

Responsive (formerly RFPIO)

Loopio

Proposify

PandaDoc DMS

QorusDocs

Qwilr

Feature Ratings

E-Signature

Proposals and SOWs

Notifications

Contract Management

Templates

Project Management Workflow

Tasks and Workflow Management

Share & Track

Content Residency

Integrations

Document Management

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization