_(1).png){kind=small}
What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDocuSign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on DocuSign.
91 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Notifications
Audit Trail
Customizable Branding
Third-Party Integration
Workflow
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
Also Featured in...
DocuSign Reviews
Zethi B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Docusign modernized how we collect e-signatures.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I am of the opinion that Docusign's contract lifecycle management provision sets it apart from similar products. Docusign's Contract lifecycle management ( CLM ) simplifies the process of managing contracts with our customers., across the contracts lifecycle. By automating important manual tasks like contract drafting ,and accelerating contract approvals , we are closing deals faster by simply getting contracts across to our customers faster than we ever did before Docusign.
What is your favorite aspect of this product?
I.love Docusign Web forms. We have leveraged it to capture data and automatically populate agreements for signature, at the point where customers sign-up for our product and services. Making use of Docusign Web forms has improved our signature collection workflow and made us more effective.
What do you dislike most about this product?
Absolutely nothing. As far as signing agreements electronically is concerned. Docusign has perfectly met our needs and expectations.
What recommendations would you give to someone considering this product?
For businesses that run on agreements, Docusign is one to consider.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Jackline C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Easy to use and does not cost much money
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The newly added AI in the tool make it easy for one to summarize the contract and simplify it hence making it easy for one to understand what the contract is about.
What is your favorite aspect of this product?
I like the added feature for Stamps, you can easily create stamps from the tool by customizing the fonts just to make contract signing appear much like physical one, there are also a lot of signature customization that any anyone can select from.
What do you dislike most about this product?
The tool is too slow to upload the documents and while adding the document into the tool, it becomes also too slow, it is so hard to interact with customer care team when you face challenges with the tool.
What recommendations would you give to someone considering this product?
I would recommend the tool to anyone looking for online tool to manage signing and contracts.
Pros
- Helps Innovate
- Performance Enhancing
- Altruistic
- Acts with Integrity
Christina R.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Mar 2024
Excellent digital verification Approach
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign ensure the sight and hearing impaired persons gain access. DocuSign has the capability to accept and support Government provided documents such as ID’s and passports.
What is your favorite aspect of this product?
DocuSign has the capability of saving information and data. New customers get to enjoy a trial period of 30 Days before they decide to fully acquire the platform that also has a multi support format of files.
What do you dislike most about this product?
New companies may face payment issues as DocuSign fails to employ flexible payment plans. It also fails to integrate fully with out-dated infrastructure and from that, it provides poor navigation instructions and poor user interface.
What recommendations would you give to someone considering this product?
DocuSign’s has advanced technologically over the years providing identify verification from any location globally also providing quickest solution to data security.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
