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DocuSign Logo Award Winner Product Badge
Docusign

DocuSign

9.0 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

91 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

1% Negative
7% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 88

E-Signatures

91

Digital Signature

91

User-Friendly

90

Security

89

Mobile

89

Regulatory Compliance

87

Notifications

86

Audit Trail

86

Customizable Branding

85

Third-Party Integration

85

Workflow

85

Vendor Capability Ratings

Average 84

Quality of Features

94

Ease of IT Administration

93

Ease of Customization

92

Product Strategy and Rate of Improvement

92

Breadth of Features

91

Ease of Implementation

91

Availability and Quality of Training

89

Usability and Intuitiveness

89

Ease of Data Integration

86

Business Value Created

85

Vendor Support

83

DocuSign Reviews

Jackline C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use and does not cost much money

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The newly added AI in the tool make it easy for one to summarize the contract and simplify it hence making it easy for one to understand what the contract is about.

What is your favorite aspect of this product?

I like the added feature for Stamps, you can easily create stamps from the tool by customizing the fonts just to make contract signing appear much like physical one, there are also a lot of signature customization that any anyone can select from.

What do you dislike most about this product?

The tool is too slow to upload the documents and while adding the document into the tool, it becomes also too slow, it is so hard to interact with customer care team when you face challenges with the tool.

What recommendations would you give to someone considering this product?

I would recommend the tool to anyone looking for online tool to manage signing and contracts.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Altruistic
  • Acts with Integrity

Christina R.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Excellent digital verification Approach

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign ensure the sight and hearing impaired persons gain access. DocuSign has the capability to accept and support Government provided documents such as ID’s and passports.

What is your favorite aspect of this product?

DocuSign has the capability of saving information and data. New customers get to enjoy a trial period of 30 Days before they decide to fully acquire the platform that also has a multi support format of files.

What do you dislike most about this product?

New companies may face payment issues as DocuSign fails to employ flexible payment plans. It also fails to integrate fully with out-dated infrastructure and from that, it provides poor navigation instructions and poor user interface.

What recommendations would you give to someone considering this product?

DocuSign’s has advanced technologically over the years providing identify verification from any location globally also providing quickest solution to data security.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tanvi P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Costly as a team utility

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

It requires no scanning, printing, faxing documents so as to get digital signatures on the paper.

What is your favorite aspect of this product?

The color co-ordination of the entered signature and the interpreted signature was at par and didn't really feel that the interpreted one was infact a digital one. So, its good that I didn't have to use paper and then scan the original signature.

What do you dislike most about this product?

Technical lag and slight glitches because of which entered information got lost quickly.

What recommendations would you give to someone considering this product?

Great for team use. Might turn out a bit expensive for single use considering its a prolonged tenure that one is signing up for.

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Continually Improving Product
  • Reliable

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