Docusign

DocuSign

8.3 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.

94 Likeliness to Recommend

91 Plan to Renew

95 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 87

E-Signature

Proposals and SOWs

Notifications

Contract Management

Templates

Project Management Workflow

Tasks and Workflow Management

Share & Track

Content Residency

Integrations

Document Management

Vendor Capability Ratings

Average 88

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Also Featured in...

Electronic Signature

Score 9.0

View DocuSign in this category (opens in a new tab)

DocuSign Reviews

Jackline C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use and does not cost much money

Likeliness to Recommend

10 /10

What differentiates DocuSign from other similar products?

The newly added AI in the tool make it easy for one to summarize the contract and simplify it hence making it easy for one to understand what the contract is about.

What is your favorite aspect of this product?

I like the added feature for Stamps, you can easily create stamps from the tool by customizing the fonts just to make contract signing appear much like physical one, there are also a lot of signature customization that any anyone can select from.

What do you dislike most about this product?

The tool is too slow to upload the documents and while adding the document into the tool, it becomes also too slow, it is so hard to interact with customer care team when you face challenges with the tool.

What recommendations would you give to someone considering this product?

I would recommend the tool to anyone looking for online tool to manage signing and contracts.

Pros

Helps Innovate
Performance Enhancing
Altruistic
Acts with Integrity

Rateb J.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Relentless Innovation!

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

I think it's Docusign's commitment to security

What is your favorite aspect of this product?

simplicity of the signing process is my favorite aspect. DocuSign streamlines complex approval workflows into a straightforward, user-friendly experience

What do you dislike most about this product?

It faces challenges with highly complex contract structures.

What recommendations would you give to someone considering this product?

A total bargain. Leverage the platform's simplicity for streamlined approval processes.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Francois B.

Role: C-Level
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

great tool but pricey

Likeliness to Recommend

8 /10

What differentiates DocuSign from other similar products?

the great ease of use

What is your favorite aspect of this product?

audit trail

What do you dislike most about this product?

the price!

What recommendations would you give to someone considering this product?

if it integrates perfectly within your existing tools go for it

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Cons

Commodity Features
Less Inspiring

DocuSign

What is DocuSign?

Company Details

Need Assistance?

DocuSign Ratings

94 Likeliness to Recommend

91 Plan to Renew

95 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Proposals and SOWs Management of monetary RFP proposals and statements of work that track and outline project deliverables between buyers and sellers.

Notifications Tool alerts business of an application generated event.

Contract Management Tracking and creation of proposals and RFP responses within the approval process

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Project Management Workflow Enabling tracking of end-end processes to complete an RFx response achieving import/export functionalities and automating project intake/delivery.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Share & Track Share proposals with prospects, tracking the engagement and activity, also offering audit trails.

Content Residency Vendor ability to store content via library to centralize, deduplicate, link, and manage answers to "common" RFx questions.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Electronic Signature

DocuSign Reviews

Jackline C.

Easy to use and does not cost much money

Likeliness to Recommend

Pros

Rateb J.

Relentless Innovation!

Likeliness to Recommend

Pros

Francois B.

great tool but pricey

Likeliness to Recommend

Pros

Cons

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Feature Ratings

E-Signature

Proposals and SOWs

Notifications

Contract Management

Templates

Project Management Workflow

Tasks and Workflow Management

Share & Track

Content Residency

Integrations

Document Management

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization