What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
4
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Respectful
- Reliable
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
Security
Time Management
Auditability
Business Process Analysis (BPA)
Resource Management
Project Management
Expense Detail Tracking
Process Automation
Task Management and Workflow
Team Collaboration
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Varun A.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2023
Efficient to manage financials and resources
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Intuitiveness and easy of implementation
What is your favorite aspect of this product?
Project financials and time reporting
What do you dislike most about this product?
Detailed project tracking, though there are other tools available but would be good to have one stop shop
What recommendations would you give to someone considering this product?
Can be a single source of truth for all project actuals and billings. In addition, individual contributors or consultants will find it easy to use.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Daniel F.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2023
They are the bread and butter within the industry.
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Ease of integration and use. I have not come upon a problem that PSA could not help solve for our organization.
What is your favorite aspect of this product?
The product is great itself but I really have to give the CSM's and AE kudos for the great support they provide.
What do you dislike most about this product?
There is not much to dislike but if i had to gripe, some organizations dont work exactly for the way PSA was built so calculating utilization can be cumbersome.
What recommendations would you give to someone considering this product?
Take a leap and purchase the service, you will not regret it.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Amy D.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Fantastic and easy-to-use product!
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
I have not used any other products - I am new to this field, but I really enjoy FF PSA
What is your favorite aspect of this product?
How easy it is to use. It saves a lot of time. Also, a lot of documentation on how to do certain tasks. Very helpful!
What do you dislike most about this product?
There is not much I do not like about this product.
What recommendations would you give to someone considering this product?
I would absolutely go for it! Very much worth it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy