What is Certinia Professional Services Cloud?
Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Certinia Professional Services Cloud?
Pros
- Respectful
- Reliable
- Security Protects
- Performance Enhancing
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
Security
Time Management
Auditability
Business Process Analysis (BPA)
Resource Management
Project Management
Expense Detail Tracking
Process Automation
Task Management and Workflow
Team Collaboration
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Certinia Professional Services Cloud Reviews
Manoj G.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Fantastic product for CSM. But complex.
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
That it builds on the platform provided by salesforce & takes it further.
What is your favorite aspect of this product?
Ease carrying out tasks if you know what you are doing.
What do you dislike most about this product?
Complexities of the product.
What recommendations would you give to someone considering this product?
Be prepared to learn something new everyday.
Pros
- Caring
- Respectful
- Acts with Integrity
- Security Protects
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Under Delivered
Nick R.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Excellent product with great features
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
Company is always looking at new was of representing data and reporting. Based on the force.com platform means you can leverage standard salesforce features across the product.
What is your favorite aspect of this product?
Forecasting, ease of project management. Holistic view of the organization.
What do you dislike most about this product?
Support could be improved. Process on requesting product enhancements could be improved.
What recommendations would you give to someone considering this product?
Start small and grow, the PSA platform covers many areas and implementing all of these into the organization will take time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Wasim A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Excellent Product
Likeliness to Recommend
What differentiates Certinia Professional Services Cloud from other similar products?
The ease of understanding and working with the product and how it is developed. And it provides seamless capabilities for Project management, Resource management, Billin, etc.
What is your favorite aspect of this product?
Project management and Actuals calculation
What do you dislike most about this product?
Sometimes the upgrade breaks some of the existing features.
What recommendations would you give to someone considering this product?
Recommended for someone who wants to implement Professional Services management.
Pros
- Effective Service
- Saves Time
- Transparent
- Continually Improving Product