What is Bandwidth?
Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bandwidth?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Cloud Integration
Online Cloud Platform
Integration APIs
Code Libraries
Software Development Kit
Communication APIs
MMS API
AI Engine for CPaaS
Drag and Drop User Interface
WebRTC-based Calling
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Bandwidth Reviews
Thomas Z.
- Role: Information Technology
- Industry: Electronics
- Involvement: End User of Application
Submitted Jun 2022
Very good product
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
Bandwidth provides us with a very efficient and stable service, since we implemented it our internal communications have improved significantly allowing a greater flow of calls and text messages at a much lower cost.
What is your favorite aspect of this product?
It is a well designed and intuitive platform, it allows us to acquire numbers immediately from the control panel. The support team is always available when needed.
What do you dislike most about this product?
There is nothing I dislike about this software.
What recommendations would you give to someone considering this product?
Implement it initially in a small part of the company to see if it is the service that fits your needs.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Great service, even better customer service!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Richard S.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Jun 2022
Excellent communication services.
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
Bandwidth provides a service that allows me to access numbers when I need them and schedule activations according to the schedule I choose to keep. The customer service team is really efficient and dedicated.
What is your favorite aspect of this product?
The best thing is the customer service, they always respond very quickly to any contingency and are proactive in following up.
What do you dislike most about this product?
There is nothing I dislike about Bandwidth.
What recommendations would you give to someone considering this product?
Bandwidth offers an excellent service, it has helped us to improve our national and international communications allowing us to lower costs. I can access numbers immediately and the messaging API has been a great help to our developers.
Pros
- Helps Innovate
- Efficient Service
- Caring
- Saves Time