What is Bandwidth?
Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bandwidth?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Cloud Integration
Online Cloud Platform
Integration APIs
Code Libraries
Software Development Kit
Communication APIs
MMS API
AI Engine for CPaaS
Drag and Drop User Interface
WebRTC-based Calling
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Bandwidth Reviews
Marcos C.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jun 2022
Stable VOIP calls.
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
Bandwidth allows us to manage business communications in a much more orderly and easier to control way. It has allowed us to save costs by simplifying communication tools by department.
What is your favorite aspect of this product?
I like it because it is easy to set up and get the numbers when you need them, the stability and clarity with which you hear the caller is the best. It has APIs that are well done and easy to integrate. The customer service team is very knowledgeable and helpful.
What do you dislike most about this product?
It has worked very well so far with a few minor glitches that have been fixed quickly.
What recommendations would you give to someone considering this product?
I recommend this platform for companies with special and differentiated communication requirements.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Respectful
Holly S.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2022
Improve the quality of your communications.
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
It offers an optimal service, allowing us to adapt our communication solutions to different parts of the company and restricting some features to sectors that do not use them for daily work.
What is your favorite aspect of this product?
I like it because it is easy to use and implement, improves communications and offers a service that is always stable. I like the customer service because they always solve any problem as soon as possible.
What do you dislike most about this product?
There is nothing to complain about this platform, it works as it should.
What recommendations would you give to someone considering this product?
Familiarizing yourself with the documentation before starting the implementation helps to avoid making mistakes and wasting time.
Pros
- Performance Enhancing
- Efficient Service
- Saves Time
- Respectful
Charles G.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Efficient software, excellent features.
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
It offers one of the best customer service I know of. Offers immdiato new numbers every time they are needed. Has APIs that integrate easily with our internal communication solutions.
What is your favorite aspect of this product?
I like it because it was very easy to implement and the documentation is detailed and easy to understand. The support service knows the product very well and is very helpful. It has greatly improved the quality of communications and has allowed us to optimize the budget of each area.
What do you dislike most about this product?
There is nothing I dislike about this platform.
What recommendations would you give to someone considering this product?
If you need differentiated services with easily adaptable APIs this is the platform for your company.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Effective Service