What is Bandwidth?
Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBandwidth Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Bandwidth.
85 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bandwidth?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Cloud Integration
Online Cloud Platform
Integration APIs
Code Libraries
Software Development Kit
Communication APIs
MMS API
AI Engine for CPaaS
Drag and Drop User Interface
WebRTC-based Calling
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Bandwidth Reviews
Morgan E.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Easily adaptable.
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
Bandwidth is a platform that adapted very well to the basic needs of some sectors of our company, we do not need the same tools or the same capacity depending on the department, so we developed different tools and integrated them with the communication and messaging APIs to optimize costs.
What is your favorite aspect of this product?
I like it because the platform is clear and intuitive. It provides me with new numbers whenever I need them and the customer service is very well prepared and always ready to respond to any contingency or doubt.
What do you dislike most about this product?
There is nothing I can consider negative about this platform.
What recommendations would you give to someone considering this product?
I recommend a partial implementation covering the needs of the company.
Pros
- Continually Improving Product
- Enables Productivity
- Caring
- Respectful
April T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Highly recommended product.
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
It is a very efficient service in terms of providing fresh numbers and call stability. It has allowed us to reduce costs by reducing features to parts of the company that do not need them.
What is your favorite aspect of this product?
I like it because it has APIs that are very easy to configure and adapt. It allows a great variety of communication, you can configure the basics or add video calls, SMS and even MMS for the secotres that work with this type of service.
What do you dislike most about this product?
There is nothing I dislike about this service.
What recommendations would you give to someone considering this product?
It is a bit complicated to configure but the documentation available is very complete.
Pros
- Helps Innovate
- Client Friendly Policies
- Fair
- Altruistic
Lynn J.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Good features
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
It offers an excellent service, it allows us to maintain a high quality and stable corporate communication. It allows me to manage the numbers I use. It has APIs that are very easy to integrate with our communication platforms. I must highlight the excellent customer service.
What is your favorite aspect of this product?
I like it because it allows me to have long calls without interruptions or interference noises. It has allowed us to reduce costs and adapt communications to the needs of the company.
What do you dislike most about this product?
It has not presented any problems to highlight, it is a solid product.
What recommendations would you give to someone considering this product?
Follow the documentation to integrate the APIs and in case of any inconvenience consult support.
Pros
- Reliable
- Trustworthy
- Inspires Innovation
- Respectful