What is Bandwidth?
Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bandwidth?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Cloud Integration
Online Cloud Platform
Integration APIs
Code Libraries
Software Development Kit
Communication APIs
MMS API
AI Engine for CPaaS
Drag and Drop User Interface
WebRTC-based Calling
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Bandwidth Reviews
Mario S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Good product
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
It was very easy to implement with the help of the excellent support. It provides numbers instantly and can be managed in an orderly manner. It has a robust and uncomplicated interface. The calls we make are stable and clear sounding.
What is your favorite aspect of this product?
Bandwidth really offers the best APIs for business communication, thanks to its features we have been able to achieve a better connection within the company and also with international partners.
What do you dislike most about this product?
There is nothing that I consider negative or that I don't like.
What recommendations would you give to someone considering this product?
If you do not have much experience it can be complex at the beginning, I recommend requesting support from customer service, which is very well prepared and always ready to help.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Kilmer M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Good service.
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
They offer an outstanding service providing immediate numbers when required, calls are stable and text messages can be sent quickly and easily.
What is your favorite aspect of this product?
I like it because it is easy to set up and use, we have been able to significantly improve the quality and stability of the company's communications. In addition, the support service is unbeatable.
What do you dislike most about this product?
There is nothing that I dislike, it works properly.
What recommendations would you give to someone considering this product?
It is not difficult to configure but with the help of the support service it is much easier to follow the process correctly.
Pros
- Reliable
- Respectful
- Fair
- Altruistic
Miriam A.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Great service
Likeliness to Recommend
What differentiates Bandwidth from other similar products?
It has helped us a lot to improve corporate communication and with our customers, it allows us to manage the company's communications much better.
What is your favorite aspect of this product?
I like it because it allows us to manage messages and calls in an orderly manner and the technical service is really excellent, they always answer promptly to any inconvenience.
What do you dislike most about this product?
So far we have had no major problems.
What recommendations would you give to someone considering this product?
I always recommend consulting technical support because even though it is very easy to implement and use, they always have good advice for the user.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Caring