What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real User Monitoring
Patch Management
Process Automation
Discovery
Remote Control
Remote NOC, SOC, Helpdesk Integration
Endpoint Backup
Anti Malware Signature Detection
Support for IoT Devices
Ransomware Recovery and Removal
Network Management
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
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Atera Reviews
Amanda P.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
Fabulous product for remote monitoring
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera is a fabulous product for remote monitoring. Its features, its modern interface, its deeper integration with apps, and its all loving factors contribute to making it distinct in the marketplace. Particularly the reports that I can build for my private use and for clients are without a doubt honestly remarkable and the reviews can be without problems customized.
What is your favorite aspect of this product?
The natural simplicity of monitoring structures and network devices too deeply and making first-rate reports, discovering problems too rapidly is what I find really adorable. The Atera Chat Technical help is super and every time I hit their portal they replied to me too promptly and solved my issues. They really do attempt to make their product more potent and add points and cast off bugs.
What do you dislike most about this product?
What I found to be an extensively difficult section always is clarifying a far-flung consumer how to deploy Atera. I did not appreciate the incorporated backup program, it received steeply-priced very rapidly. Overall it works first-rate but sometimes after bulk installation, it feels a little buggy.
What recommendations would you give to someone considering this product?
Without a doubt, the Atera network monitoring system is gorgeous. I have not ever speculated that remote monitoring can end up so simple but this smart tool did this, the whole lot is handy, enough to do in particular if you have been doing things the difficult way up until.
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Caring
Muhammad Abdullah F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2022
Cost effective RMM
Likeliness to Recommend
What differentiates Atera from other similar products?
It has everything in its Web app
What is your favorite aspect of this product?
Ease of deployment and troubleshooting
What do you dislike most about this product?
Issues with product, agent dies randomly sometimes in the past when I used it
What recommendations would you give to someone considering this product?
There are better options out there
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Sanjeet A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
A lot of features in one solution
Likeliness to Recommend
What differentiates Atera from other similar products?
I can manage the inventory of all my customers efficiently, The tool has already saved our lives on a server where our technician had reset an administrator password by mistake. Thanks to ATERA we were able to save the admin account with a cmd reset.
What is your favorite aspect of this product?
The power of the software means that it is possible to manage almost all of our customers' equipment from A to Z, from the simple network equipment to be monitored to the PC/Server to be managed.
What do you dislike most about this product?
The integration of the antivirus and the backup solution is unfortunately done on independent consoles. It would be nice to have everything on one console. And I have the impression that the price has increased a lot lately, which is a pity but can be understood because the solution was sold cheap but now it's really a pity.
What recommendations would you give to someone considering this product?
To look at the possible integrations that could bring a benefit to the business, for my part it was the integrations with other tools (such as scalepad, itglue, office365)
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Efficient Service
