What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real User Monitoring
Patch Management
Process Automation
Discovery
Remote Control
Remote NOC, SOC, Helpdesk Integration
Endpoint Backup
Anti Malware Signature Detection
Support for IoT Devices
Ransomware Recovery and Removal
Network Management
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
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Atera Reviews
Raynard S.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Oct 2021
Fantastic product at market leading price point.
Likeliness to Recommend
What differentiates Atera from other similar products?
Cost and ease of use.
What is your favorite aspect of this product?
RMM and cost
What do you dislike most about this product?
Network discovery and printer integration
What recommendations would you give to someone considering this product?
Native warranty support printer discovery and automatic monitoring
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jeremy R.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2021
Intuitive and growth creating for small business.
Likeliness to Recommend
What differentiates Atera from other similar products?
The ability to grow your business without the cost of Atera increasing in price.
What is your favorite aspect of this product?
The ability to add as many customers and endusers I needed with out an increase in pricing from Atera.
What do you dislike most about this product?
No support of Android and iOS support
What recommendations would you give to someone considering this product?
Get the Growth Plan. It adds the ability to support Mac OS.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
