Atera Logo Award Winner Product Badge
Atera Logo Award Winner Product Badge
Atera

Atera

Composite Score
8.1 /10
CX Score
8.7 /10
Category
Atera
8.1 /10

What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details


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Awards & Recognition

Atera won the following awards in the Remote Monitoring and Management category

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

0% Negative
7% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 79

Remote NOC, SOC, Helpdesk Integration

82

Discovery

82

Anti Malware Signature Detection

81

Process Automation

80

Real User Monitoring

80

Remote Control

80

Endpoint Backup

79

Patch Management

79

Support for IoT Devices

79

Ransomware Recovery and Removal

78

Network Management

76

Vendor Capability Ratings

Average 83

Ease of IT Administration

86

Vendor Support

85

Business Value Created

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of Implementation

82

Ease of Customization

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Ease of Data Integration

79

Atera Reviews

Cheryl C.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

This is a user friendly product at a great price!

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

The main difference is that you are charged per licensed tech instead of per enrolled device.

What is your favorite aspect of this product?

How easy it is to remote into a computer

What do you dislike most about this product?

Scheduling tickets. It would be nice if there was a calendar to choose the date from when I'm only wanting to schedule a single ticket to create and not recurring

What recommendations would you give to someone considering this product?

When you compare to other products, it has all the capabilities, just at a lower cost.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Igor K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Good product

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

Easy to implement

What is your favorite aspect of this product?

Automation and AI

What do you dislike most about this product?

Remote connection

What recommendations would you give to someone considering this product?

None. It's easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexis A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Secure connection when you need it.

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

Fast and intuitive UI, guaranteed security, interconnectivity and integration with complementary platforms for continuous monitoring on managed devices.

What is your favorite aspect of this product?

Many ways to control devices, guaranteed security, additional interconnectivity and integration.

What do you dislike most about this product?

It's incredible, I like it, I can access constantly and establish a secure connection when I need it.

What recommendations would you give to someone considering this product?

Its incredible capabilities and functionalities make it a stable and secure choice for managing IT services.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Helps Innovate

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