What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Real User Monitoring
Patch Management
Process Automation
Discovery
Remote Control
Remote NOC, SOC, Helpdesk Integration
Endpoint Backup
Anti Malware Signature Detection
Support for IoT Devices
Ransomware Recovery and Removal
Network Management
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
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Atera Reviews
Michael D. C.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2024
Atera is my kung-fu, and it is strong.
Likeliness to Recommend
What differentiates Atera from other similar products?
With Atera, you pay for one seat for the IT admin, not for every endpoint user or device. Deploy the agent to every device in your company, whether you have 5 or 500. Other solutions charge in tiers depending on scope, or per endpoint. Atera's users contribute to a library of scripts, and you can run, copy, modify, or write your own to help automate processes. Create your own custom reports including the custom fields you create. The more I use Atera, the more I customize it to my own unique preferences.
What is your favorite aspect of this product?
Atera gives me peace of mind knowing I can access laptops, desktops, servers, PC or Mac flavors. I have devices deployed across half the continental U.S. I can monitor, maintain and manage them from my desk in my home office. I can even manage many functions on the go with the app on my iPhone.
What do you dislike most about this product?
Atera's development is always moving forward, and they listen to their community of users. I know they are already working on it, but I would love for them to add MDM to their arsenal. I currently use an MDM solution I am not enamored with, and would love to bring that functionality within Atera.
What recommendations would you give to someone considering this product?
Once you begin using Atera, you will wonder why you waited so long to do so. Atera allows you to create custom fields, I definitely suggest using those to help document your infrastructure. Some fields I've added are year device was obtained, hardware or software issues, previous users, and deployment location.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
NILESH K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
all in one IT solution
Likeliness to Recommend
What differentiates Atera from other similar products?
Much better UI Experience, Easy to manage, Automate Patch Updating
What is your favorite aspect of this product?
Patch Managements System, Secure Remote Environment
What do you dislike most about this product?
Didnt Find any dislike about the product
What recommendations would you give to someone considering this product?
easy to use, easy to integrate, easy to maintain
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Reliable
Piero O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
Very good MSP solution, perfect Licensing Model
Likeliness to Recommend
What differentiates Atera from other similar products?
Atera has a good set of features, very useful to an MSP like us. Our helpdesk team, highly rely on ticketing and remote access feature. Maintenance team use update and automation features. Some feature still needs to be fully developed, but Atera's team delivers new release on a regular basis, so we can
What is your favorite aspect of this product?
Atera can be integrated with teamviewer and other products, to build a feature rich environment to work with, When we made the software selection, five ears ago, the feature that drove our choice, was the licensing model. Atera is licenced on a per technician basis, not on a per endpoint basis, so we can use all the feature to manage all servers, pc, devices of all our customers.
What do you dislike most about this product?
API doesn't expose a full set of data, so we can't fully integrate it with our ERP.
What recommendations would you give to someone considering this product?
Use group policy or Intune to distribute the agent to all PC and servers.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
