Amazon

Amazon Chime

7.7 /10

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

85 Likeliness to Recommend

1
Since last award

87 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative

4% Neutral

90% Positive

Pros

Trustworthy
Altruistic
Security Protects
Performance Enhancing

Feature Ratings

Average 81

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Average 75

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Customization

Amazon Chime Reviews

Role: Student Academic
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2022

“Amazon Chime just stands above the rest!”

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Inspiring

Harsh P.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Amazing product with great features

Likeliness to Recommend

8 /10

What differentiates Amazon Chime from other similar products?

It's more reliable, robust and secure. Obviously customer centric as well.

What is your favorite aspect of this product?

It's security

What do you dislike most about this product?

Integration with other platform

What recommendations would you give to someone considering this product?

Give it a try once, One Will surely love it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Sumit K.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Best Videoconferencing Application

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Amazon Chime is the best available product available in the market. It is highly secure and end to end encrypted. It provides us great User Interface for any one using first time. It provides a platform for us to connect with others and discuss about project with client. It had best video and audio quality as compared to other products like Google Meet, Microsoft Teams, WebEx , Zoom and man more. It is very easy to schedule meeting on Amazon Chime and provides us best experience while using it.

What is your favorite aspect of this product?

Amazon Chime is really unique in its field of video conferencing and screen sharing application. It's beautiful UI design help us to explore the application easily and also provide a encrypted connection to secure our discussion which is very important for any organization. It also helps us to chat with our colleague and the client if any changes required in our project. We loved its video quality and sound quality. We are using this product for our day to day status call with our client. We are really happy with this product.

What do you dislike most about this product?

Amazon Chime is really a amazing product in the market but still some changes are required in it like only limited people are allowed to join the meeting up to 16 people at a time. As we have team member of 8-10 only, so we don't have any issue with it but if more than 16 people wants to connect at a same time then it won't be possible. It needs to updated as required.

What recommendations would you give to someone considering this product?

It is highly recommend to anyone who want to connect to with others anywhere in the world. Mostly for the organization having daily status call with their clients. It will be great to use. it is highly secure and have great features to use. It is really easy to understand and use the application as it is have great UI design.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Less Generous

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

85 Likeliness to Recommend

1 Since last award

87 Plan to Renew

2 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Chime Reviews

“Amazon Chime just stands above the rest!”

Likeliness to Recommend

Pros

Cons

Harsh P.

Amazing product with great features

Likeliness to Recommend

Pros

Sumit K.

Best Videoconferencing Application

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

File Transfer

Screen Share

Facilitator Functions

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Customization