Amazon

Amazon Chime

7.0 /10

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

86 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

7% Negative

3% Neutral

90% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Security Protects

Cons

Under Delivered

Feature Ratings

Average 81

Mobility

Communications

Web & Desktop Conferencing

Secure Access

Presence IM

Continuous UCC

Centralized Management Portal

Call Management

Speech Access and Personal Assistant

Audio Transcription

Session Border Controller

Vendor Capability Ratings

Average 77

Ease of Customization

100

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Also Featured in...

Web and Video Conferencing - Midmarket

Score 7.7

View Amazon Chime in this category (opens in a new tab)

Amazon Chime Reviews

SHUBHAM V.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Amazon's take on team communication!

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

-Chime supports MFA tokenizers such as Okta Verify & Microsoft Authenticator. -Dedicated Management console helps us to easily setup the new policies. -Chime app clubs chats and meetings in a single interface, we no longer need to juggle multiple applications. The application is easy to use with a clean cut UI.

What is your favorite aspect of this product?

Chime has allowed us the flexibility to choose a single platform for all our communication needs. Chats & meetings are present in the same application, in-room video conferences are suitable for external communications as well.

What do you dislike most about this product?

Amazon Chime is pay as you go. Setting up new users is complicated. Application logs out after updates. Web application has a boring UI. Chat rooms lack advanced features such as collaboration boards.

What recommendations would you give to someone considering this product?

This is a perfect solution for teams that are currently juggling multiple communication apps.

Pros

Helps Innovate
Unique Features
Efficient Service
Inspires Innovation

Cons

Under Delivered

Javier M.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

If the issue with the echo is fixed, it will be ok

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Has several unique features not presented in other similar products

What is your favorite aspect of this product?

White board feature

What do you dislike most about this product?

Some echo in several meetings

What recommendations would you give to someone considering this product?

none at this point

Pros

Security Protects
Reliable
Performance Enhancing
Efficient Service

Cons

Less Fair

Loris G.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Reliable and trustworthy

Likeliness to Recommend

8 /10

What differentiates Amazon Chime from other similar products?

It's a part of highly developed product family with reliable services and extremely dependable support

What is your favorite aspect of this product?

It integrates very well, particularly with other parts of AWS family, its pay as you go approach contributes to savings, and it's very stable, streamlined service

What do you dislike most about this product?

Interface could use upgrade and its features could benefit from more modern touch, perhaps even higher interactivity features like graphics, gifs, etc. in desktop and mobile applications

What recommendations would you give to someone considering this product?

If you are looking out for a sturdy, reliable service that will be available when you need it and not rely on wasteful fees for occasional use, Chime is the best market has to offer

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

86 Likeliness to Recommend

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Web and Video Conferencing - Midmarket

Amazon Chime Reviews

SHUBHAM V.

Amazon's take on team communication!

Likeliness to Recommend

Pros

Cons

Javier M.

If the issue with the echo is fixed, it will be ok

Likeliness to Recommend

Pros

Cons

Loris G.

Reliable and trustworthy

Likeliness to Recommend

Pros

Feature Ratings

Mobility

Communications

Web & Desktop Conferencing

Secure Access

Presence IM

Continuous UCC

Centralized Management Portal

Call Management

Speech Access and Personal Assistant

Audio Transcription

Session Border Controller

Vendor Capability Ratings

Ease of Customization

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement