Amazon Chime Logo
Amazon Chime Logo
Amazon

Amazon Chime

7.7 / 10
Category
Amazon Chime
7.7 / 10

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details


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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

85 Likeliness to Recommend

1
Since last award

87 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative
4% Neutral
90% Positive

Pros

  • Trustworthy
  • Altruistic
  • Security Protects
  • Performance Enhancing

Feature Ratings

Average 81

Instant Messaging

85

Audio Conferencing VoIP

84

Keyboard Mouse Control

83

Audio Controls

81

Audio Conferencing Call in Bridge

79

Video Conferencing

79

File Transfer

78

Screen Share

78

Facilitator Functions

77

Virtual Whiteboard

74

Application Share

74

Vendor Capability Ratings

Average 75

Ease of IT Administration

93

Product Strategy and Rate of Improvement

93

Availability and Quality of Training

89

Quality of Features

87

Usability and Intuitiveness

87

Ease of Customization

86

Breadth of Features

84

Ease of Implementation

80

Ease of Data Integration

79

Vendor Support

79

Business Value Created

76

Amazon Chime Reviews

Bhargava R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use core features but not the best option

Likeliness to Recommend

8 / 10

What differentiates Amazon Chime from other similar products?

Reliability of the core functionalities and cost efficient

What is your favorite aspect of this product?

Has all the major features needed to drive productivity and screen sharing works reliably

What do you dislike most about this product?

Instant messaging functionality isn't very feature rich and only acts as an add-on functionality

What recommendations would you give to someone considering this product?

Consider cost compared to the other options because it has all the features you need

Pros

  • Trustworthy
  • Efficient Service
  • Client Friendly Policies
  • Fair

Deeksha S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Best in class Video Conferencing

Likeliness to Recommend

10 / 10

What differentiates Amazon Chime from other similar products?

Amazon Chime stands out for streamlined AWS team communication with excellent audio/video settings, mute options, and schedule management. However, its frequent updates and intrusive update window placement can be bothersome.

What is your favorite aspect of this product?

My favorite aspect is Amazon Chime's lightweight design for efficient virtual meetings, offering flexibility in payment and impressive features like unlimited person-to-person connects, tight security, and integration with Okta for MFA.

What do you dislike most about this product?

The constant updates and their intrusive nature can be disruptive. Understanding the pricing model, which varies for different features, may pose challenges for users.

What recommendations would you give to someone considering this product?

Consider Amazon Chime for seamless AWS team communication. Embrace its pay-as-you-go model and impressive features. Be aware of update interruptions and take time to understand the pricing structure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

SHUBHAM V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazon's take on team communication!

Likeliness to Recommend

10 / 10

What differentiates Amazon Chime from other similar products?

-Chime supports MFA tokenizers such as Okta Verify & Microsoft Authenticator. -Dedicated Management console helps us to easily setup the new policies. -Chime app clubs chats and meetings in a single interface, we no longer need to juggle multiple applications. The application is easy to use with a clean cut UI.

What is your favorite aspect of this product?

Chime has allowed us the flexibility to choose a single platform for all our communication needs. Chats & meetings are present in the same application, in-room video conferences are suitable for external communications as well.

What do you dislike most about this product?

Amazon Chime is pay as you go. Setting up new users is complicated. Application logs out after updates. Web application has a boring UI. Chat rooms lack advanced features such as collaboration boards.

What recommendations would you give to someone considering this product?

This is a perfect solution for teams that are currently juggling multiple communication apps.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Cons

  • Under Delivered

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