What is Amazon Chime?
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
87 Plan to Renew
2
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Chime?
Pros
- Trustworthy
- Altruistic
- Security Protects
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Audio Conferencing VoIP
Keyboard Mouse Control
Audio Controls
Audio Conferencing Call in Bridge
Video Conferencing
File Transfer
Screen Share
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Ease of Implementation
Ease of Data Integration
Vendor Support
Business Value Created
Amazon Chime Reviews
Michael N.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2023
Awesome product
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Amazon Chime allows for easy scaling of meeting capacity up or down as needed, to accommodate changes in user demand. Amazon Chime is a pay-as-you-go service, with no upfront costs or long-term commitments, and it is a cost-effective solution for video conferencing and chat.
What is your favorite aspect of this product?
Amazon Chime supports multiple platforms such as Windows, Mac, iOS, Android, and web, which allows users to join a meeting from any device.
What do you dislike most about this product?
Some users have reported that the functionality of Amazon Chime is more limited on mobile devices compared to desktop. As with any cloud-based service, Amazon Chime is dependent on a stable and reliable internet connection, which could be a concern for some users, particularly if they're in areas with poor connectivity.
What recommendations would you give to someone considering this product?
Before using any video conferencing and chat service, it's important to have a clear understanding of your use-case and how you plan to use the service. Amazon Chime provides a free trial, which allows you to test the service and its features before committing to it. This is a great way to evaluate whether the service is a good fit for your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sriharsha T.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Difficult to use.
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
The interface is different although I am not a fan of it.
What is your favorite aspect of this product?
Not really anything.
What do you dislike most about this product?
The interface and the menu options graphics are bad.
What recommendations would you give to someone considering this product?
Not really worth it.
Pros
- Trustworthy
- Transparent
- Security Protects
- Continually Improving Product
Cons
- Less Efficient Service
- Less Caring
- Wastes Time
Walt C.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
"Good program for video conferencing."
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
In comparison to similar apps, it stands out for its intuitive design and user-friendly interface.
What is your favorite aspect of this product?
The Chime feature on Amazon is a great way to stay in touch. It allows you to do things like have video chats and share your screen. The call quality is excellent both in terms of audio and video.
What do you dislike most about this product?
My impression of the Amazon Chime app's dashboard is that it's not very well-designed or intuitive. The quality of the app as a whole needs to be improved. Additionally, there are occassional freezes while sharing the screen.
What recommendations would you give to someone considering this product?
The program's straightforward design and intuitive interface are major selling points for me. There are a ton of fascinating extras, such as the ability to share your desktop, watch high-quality films, or participate in live online events.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service