What is Amazon Chime?
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Chime?
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Security Protects
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Secure Access
Presence IM
Continuous UCC
Centralized Management Portal
Call Management
Speech Access and Personal Assistant
Audio Transcription
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Vendor Support
Breadth of Features
Ease of Customization
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Amazon Chime Reviews
SHUBHAM V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2023
Amazon's take on team communication!
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
-Chime supports MFA tokenizers such as Okta Verify & Microsoft Authenticator. -Dedicated Management console helps us to easily setup the new policies. -Chime app clubs chats and meetings in a single interface, we no longer need to juggle multiple applications. The application is easy to use with a clean cut UI.
What is your favorite aspect of this product?
Chime has allowed us the flexibility to choose a single platform for all our communication needs. Chats & meetings are present in the same application, in-room video conferences are suitable for external communications as well.
What do you dislike most about this product?
Amazon Chime is pay as you go. Setting up new users is complicated. Application logs out after updates. Web application has a boring UI. Chat rooms lack advanced features such as collaboration boards.
What recommendations would you give to someone considering this product?
This is a perfect solution for teams that are currently juggling multiple communication apps.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Inspires Innovation
Cons
- Under Delivered
Javier M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
If the issue with the echo is fixed, it will be ok
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Has several unique features not presented in other similar products
What is your favorite aspect of this product?
White board feature
What do you dislike most about this product?
Some echo in several meetings
What recommendations would you give to someone considering this product?
none at this point
Pros
- Security Protects
- Reliable
- Performance Enhancing
- Efficient Service
Cons
- Less Fair
Loris G.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Reliable and trustworthy
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
It's a part of highly developed product family with reliable services and extremely dependable support
What is your favorite aspect of this product?
It integrates very well, particularly with other parts of AWS family, its pay as you go approach contributes to savings, and it's very stable, streamlined service
What do you dislike most about this product?
Interface could use upgrade and its features could benefit from more modern touch, perhaps even higher interactivity features like graphics, gifs, etc. in desktop and mobile applications
What recommendations would you give to someone considering this product?
If you are looking out for a sturdy, reliable service that will be available when you need it and not rely on wasteful fees for occasional use, Chime is the best market has to offer
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing