What is Amazon Chime?
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Chime?
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Security Protects
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Secure Access
Presence IM
Continuous UCC
Centralized Management Portal
Call Management
Speech Access and Personal Assistant
Audio Transcription
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Vendor Support
Breadth of Features
Ease of Customization
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Amazon Chime Reviews
Charlotte Russell D.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2022
Making life easier - Amazon Chime
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
With Amazon Chime your communication is made so easy! It comes from Amazon Web services and built-in VoIP service. In our departament voice dealing is a huge lods of work but thanks to Amazon chime it has been cut down to half or I should say even less. We have switched from our telephones systems to cloud based Chime and honestly it is so less of a burden.
What is your favorite aspect of this product?
Not just that it cuts down our workload it has also intelligently managed to cut our bill to half. We can do video conference calls, audio calls, meetings and training under one roof and with a limited budget. The communication with our clients has been improved over a few months all thanks to this great professional business communication platform. We can easily switch calls from phone to laptops, we have chatbots, Alexa, and my favorite Call me feature.
What do you dislike most about this product?
There are complaints regarding the video conference feature which lags sometimes. I am not very sure if it’s due to a stable connectivity issue or something else but it can be a huge deal breaker in our industry.
What recommendations would you give to someone considering this product?
We are good! We actually like Chime, it works well in our industry and the most important thing is that it saves time, energy and cost in so many factors. There surely are some resolvable issues which need some working but hopefully it will get updates soon.
Pros
- Efficient Service
- Respectful
- Helps Innovate
- Reliable
Muhammed K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Amazing amazon chime
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Amazon chime is a video conferencing application which has been developed by Amazon. Chime meeting can be started immediately as well as can be scheduled at a time. Scheduled meeting details can be saved in google calendar as well as mivro Outlook so that it can be reminded
What is your favorite aspect of this product?
A meeting can be joined by clicking on the meeting link as well as by entering the meeting id. Chine works on web browser also has mobile application and pc application. Lock meeting features restricts other users from entering the meeting. The meeting can be continued only with the already joined members. Chime pro allows you to conduct meeting with around 250 users
What do you dislike most about this product?
Although, all features are amazing one thing i dislike about chime is it doesn’t allows a user to join the same meeting from mobile and pc at the same time. At a time, only from one device the meeting can be joined
What recommendations would you give to someone considering this product?
Similar products include google meet and zoom. Do your research and choose the best that suits your needs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Saves Time
- Role: C-Level
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted May 2021
Easy to use, short training window.
Likeliness to Recommend
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Saves Time
Cons
- Slower Product Innovation