What is Amazon Chime?
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
87 Plan to Renew
2
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Chime?
Pros
- Trustworthy
- Altruistic
- Security Protects
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Audio Conferencing VoIP
Keyboard Mouse Control
Audio Controls
Audio Conferencing Call in Bridge
Video Conferencing
File Transfer
Screen Share
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Breadth of Features
Business Value Created
Ease of Customization
Amazon Chime Reviews
Bhargava R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Has all the important conferencing functionality
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Features like ringing the attendee of a meeting and giving the ability to indicate that they will be a few minutes late are unique to the product
What is your favorite aspect of this product?
Ease of use and ability to screen share and record a meeting
What do you dislike most about this product?
Sometimes the audio when using Bluetooth headphones can be buggy and requires you to rejoin the meeting
What recommendations would you give to someone considering this product?
Consider the cost as the biggest deciding factor because the main features of a video conferencing tool is there
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Pranav S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Mar 2022
Good VC tool with all the essential features
Likeliness to Recommend
What differentiates Amazon Chime from other similar products?
Customer support is robust, proactive and better than most of the industry peers.
What is your favorite aspect of this product?
Simple and clean interface. All essential functions and icons are easily accessible on the dashboard itself.
What do you dislike most about this product?
It's not as widely used as zoom and primarily by AWS support teams. You need some time to get used to the new interface. Also, it is missing the full-screen functionality.
What recommendations would you give to someone considering this product?
You can do a quick feature check for various products available in the market and decide. If you don't have any special or very specific requirement, I can recommend Chime which has all the basic features and works in majority of cases. Also, product support is proactive and better than most of the industry peers.
Pros
- Includes Product Enhancements
- Security Protects
- Continually Improving Product
- Reliable
Cons
- Vendor's Interest First
- Less Friendly Negotiation
Shefali S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Good security but key functionalities lacking
What differentiates Amazon Chime from other similar products?
That it comes with higher security and is combined with other solutions.
What is your favorite aspect of this product?
That it does not prompt you to download its app to use.
What do you dislike most about this product?
Screen sharing is a big problem
What recommendations would you give to someone considering this product?
Functionalities and functions are not smooth like Zoom and need to be improved.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Acts with Integrity