Amazon Chime Logo
Amazon Chime Logo
Amazon

Amazon Chime

7.7 /10
Category
Amazon Chime
7.7 /10

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details


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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

85 Likeliness to Recommend

1
Since last award

87 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative
4% Neutral
90% Positive

Pros

  • Trustworthy
  • Altruistic
  • Security Protects
  • Performance Enhancing

Feature Ratings

Average 81

Instant Messaging

86

Audio Conferencing VoIP

84

Keyboard Mouse Control

83

Audio Controls

81

Audio Conferencing Call in Bridge

80

Video Conferencing

79

File Transfer

78

Screen Share

78

Facilitator Functions

77

Virtual Whiteboard

74

Application Share

74

Vendor Capability Ratings

Average 75

Ease of Implementation

81

Quality of Features

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Ease of Data Integration

75

Availability and Quality of Training

74

Ease of IT Administration

74

Vendor Support

73

Breadth of Features

72

Business Value Created

72

Ease of Customization

71

Amazon Chime Reviews

Charlotte Russell D.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Making life easier - Amazon Chime

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

With Amazon Chime your communication is made so easy! It comes from Amazon Web services and built-in VoIP service. In our departament voice dealing is a huge lods of work but thanks to Amazon chime it has been cut down to half or I should say even less. We have switched from our telephones systems to cloud based Chime and honestly it is so less of a burden.

What is your favorite aspect of this product?

Not just that it cuts down our workload it has also intelligently managed to cut our bill to half. We can do video conference calls, audio calls, meetings and training under one roof and with a limited budget. The communication with our clients has been improved over a few months all thanks to this great professional business communication platform. We can easily switch calls from phone to laptops, we have chatbots, Alexa, and my favorite Call me feature.

What do you dislike most about this product?

There are complaints regarding the video conference feature which lags sometimes. I am not very sure if it’s due to a stable connectivity issue or something else but it can be a huge deal breaker in our industry.

What recommendations would you give to someone considering this product?

We are good! We actually like Chime, it works well in our industry and the most important thing is that it saves time, energy and cost in so many factors. There surely are some resolvable issues which need some working but hopefully it will get updates soon.

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Reliable

Fola M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Not the best, but had its niche.

Likeliness to Recommend

8 /10

What differentiates Amazon Chime from other similar products?

Amazons Chime primary selling point is how easy it is to use, and it is the primary reason we adopted it within my organisation. It is intuitive, accessible with all features on web browser , and it integrates with everyday productivity tools like Slack to introduce a bit of automation into video calling experiences.

What is your favorite aspect of this product?

Amazon Chime is easy to setup. It especially comes in handy for those impromptu meetings with external collaborators, where we don't want to go through the complex process of guiding them through advanced meeting solutions.

What do you dislike most about this product?

While Chime is intuitive and easy to use. It is average in the aspect of facilitator functions and standout features.

What recommendations would you give to someone considering this product?

For professionals with basic video conferencing needs, Chime is a good option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Junaid K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing product by amazon

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

I have been using chime for a long time. It has been a trustworthy product as it is developed by amazon. A meeting can be joined via link as well as by entering meeting code provided by host. The best thing is that it works on browser, desktop application and mobile applications

What is your favorite aspect of this product?

Chime pro features allows upto 250 members at a time in the meeting. The host can restrict people from joining meeting by clicking on lock button

What do you dislike most about this product?

It works only at one platform at a time. It can either work on browser or desktop application or mobile application at a time. It cannot be viewed on multiple places

What recommendations would you give to someone considering this product?

Please go for it!!

Pros

  • Reliable
  • Saves Time
  • Altruistic
  • Over Delivered

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